Customer Service Representative - Townley, United States - Customer First Solutions

Customer First Solutions Townley, United States

3 weeks ago

Description

Job Description

ALABAMA RESIDENTS

Customer First Solutions in Hoover, AL is seeking a talented and dedicated Customer Service Representative to join our team. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients.

Your main goal will be to ensure that our customers have a positive experience and receive the assistance they need with their insurance policies. This role offers a rewarding career path in the insurance industry. Join our team and be part of a company that puts customers first.

We offer

Work from Home/Hybrid
Hands-On Training
Same-Day Advance Opportunities
Positive Work Environment
Cash Bonuses
Performance recognition and awards

Compensation:

$50,000 - $60,000 yearly

Responsibilities:

Provide assistance and support to customers regarding insurance policies, claims, and inquiries
Ensure accurate and timely processing of customer requests, including policy changes, billing inquiries, and coverage updates
Collaborate with insurance agents and underwriters to address customer needs and resolve any issues or concerns
Maintain comprehensive knowledge of insurance products, coverage options, and industry regulations to effectively communicate information to customers
Document and track customer interactions and inquiries in the company's CRM system for future reference and analysis

Qualifications:

Excellent communication skills, both verbal and written
Ability to multitask, prioritize, and problem-solve effectively Competencies
Strong attention to detail and accuracy in handling customer information
Ability to remain calm and professional in high-pressure situations
Strong interpersonal skills and ability to build rapport with customers
Ability to work independently and as part of a team

About Company

Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.

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