Front Office Manager - Fairfax, United States - Fairfax Marriott at Fair Oaks

Description

Are you ready to embrace the exciting opportunity of being the face of our dynamic team? We are currently seeking a dedicated and forward-thinking Front Office Manager to coordinate seamless experiences for our valued guests.

Join us at Crescent Hotels & Resorts, where we are a close-knit team of hospitality professionals who take great pride in our work.

Our team members are like shining stars, bringing enthusiasm and a caring attitude that keeps our hotel running smoothly.

More than just providing stays, we specialize in creating unforgettable moments. Your journey starts here with us, where You Belong. We Care. Shine Bright.

In the role of Front Office Manager, you will oversee the daily operations of the Front Desk team to enhance revenues and profits while ensuring exceptional guest and staff satisfaction.

You will be in charge of the day-to-day management of the hotel. How thrilling


You will also:

Main Duties:

• Lead and inspire our talented front office team to deliver outstanding performances daily.
• Guarantee smooth check-in/check-out processes, guest interactions, and overall guest satisfaction.
• Continuously improve our front office procedures to achieve peak efficiency and excellence.
• Foster collaboration across departments, maintaining seamless communication and coordination.
• Demonstrate natural leadership, guiding the team towards success.
• Possess 3 to 4 years of prior experience in the hospitality sector; preferably within the Front Office division.
• Transform customer service encounters into memorable experiences.
• Thrive in a fast-paced environment, showcasing improvisational skills.
• Pay meticulous attention to detail, ensuring every aspect of the guest experience is perfect.

Perks:

We are searching for the newest addition to our outstanding Front Office team.

What we offer:
An exceptional benefits package for eligible team members & their families

401K matching program for eligible staff

Discounts at our Crescent-managed properties across North America

• Also applicable in Canada for you & your family members

Required Behaviors:
Preferred

• Loyal: Shows unwavering support to a cause
• Leader: Inspires teammates to follow their lead
• Innovative: Introduces fresh ideas and original thinking consistently
• Enthusiastic: Displays intense interest and enjoyment in tasks
• Detail Oriented: Executes tasks meticulously with required attention to detail
• Dedicated: Shows commitment and loyalty to tasks or goals

Motivations:
Preferred

• Work-Life Balance:

Inspired by:
Having ample time for activities beyond work to enhance performance

• Self-Starter: Motivated to excel independently
• Peer Recognition: Driven by acknowledgment from colleagues
• Growth Opportunities: Thrives on additional responsibilities
• Goal Completion: Strives for task accomplishment
• Flexibility: Performs well with the freedom to set personal goals
• Financial: Excels with monetary incentives
• Entrepreneurial Spirit: Thrives on driving innovation within the business
• Ability to Make an Impact: Excited to contribute to project or organizational success

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The employer will not discriminate against employees or applicants based on discussions about pay. Employees with access to compensation information must follow specific guidelines regarding disclosure.