Community Manager - San Diego, United States - Sunrise Management

Sunrise Management
Sunrise Management
Verified Company
San Diego, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description
Community Manager - San Diego, CA


Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are _people _people who pride ourselves in providing our residents with a Positive Living Experience.


About this role:


The Community Manager has the responsibility, under the supervision of the Regional Manager, for all phases of the operations of an income-producing property.

This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising, and resident relations.


What you'll do - Includes but not limited to:

  • ADMINISTRATIVE
  • Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
  • Inspects property common areas, apartment units and grounds on a regular basis.
  • Offers recommendations to management regarding improvements to the overall operation of the community.
  • Ensure effective movein and moveout administration with particular attention to consistent apartment inspections.
  • Demonstrates understanding of financial and operational reporting requirements.
  • Responsible for ensuring the timely and accurate submission of payroll summary sheets for team.
  • FINANCIAL
  • Ensures that all rent payments are collected from both current and previous residents.
  • Ensures daily community deposits in regard to rent collections and any other miscellaneous income.
  • Ensures nonpayment notices are distributed to all delinquent residents and completes followup activity in regard to nonpayment of rent, or eviction proceedings.
  • Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
  • Maintains a general working knowledge of federal and state laws in regard to the collection of delinquent accounts.
  • Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
  • Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
  • Prepares and follows guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses.
  • MARKETING/LEASING
  • Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments and deposits from prospective Residents.
  • Ensures daily input of all resident information in relation to leasing traffic, moveins, moveouts, apartment conditions, etc.
  • Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
  • Maintains uptodate knowledge of market and competitive properties.
  • Ensures timely renewals of existing residents.
  • Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
  • Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
  • Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
  • Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
  • Ensures that staff is implementing resident retention and renewal programs to build customers for life.
  • Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
  • LEADERSHIP
  • Assists the overall team effort through effective leadership.
  • Analyzes concerns associated with apartments that are slow to lease and provides solutions.
  • Assumes supervisory responsibilities and management of the property.
  • Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching and evaluating onsite employees.
  • Provides staff with direction, guidance and tools to for performing well. Provides clear and concise instructions for effective management of onsite staff.
  • Conducts staff meetings on a regular basis.
  • CUSTOMER SERVICE
  • Assists in the handling of resident service requests and various concerns as required.
  • Conducts followup activity as needed with new and current residents in order to establish and maintain positive resident relations.
  • Ensure that residents are provided with a clean, safe, wellmaintained community.
  • Ensures security deposit dispositions are prepared in a consistent manner immediately after moveout, time being of the essence.
  • Maintain high standards of resident service and relations.
  • Ensures rents are collected and accurately
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