Vendor Relationship Representative - Scottsdale, United States - Lessen

Lessen

Verified Company

Scottsdale, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

What You'll Do:

Develop and maintain positive vendor relations to ensure superior customer satisfaction
Manage the scheduling and completion of all services assigned by customers
Manage realtime inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
Identify, research and resolve customer issues using the company's webbased systems and databases
Source new vendors to perform required services, as needed
Resolve or escalate all disputes or unsatisfied service confirmations
Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
Enter information into our database and ensure consistency and accuracy
Be able to educate clients on the benefits of the Lessen service offering
Resolve most/all client and Affiliate issues without escalation
Remain on the queue and address all requests
Provide creative solutions to meet client needs and maximize value
Contribute to special projects and continuous improvement initiatives, as requested by Operation's management or the client
Provide management with recommendations to changes in procedures, as needed