- Create high-quality, error-free support copy across multiple channels, including standard operating procedures, digital adoption platform content, and internal knowledge base articles
- Effectively manage and prioritize a steady stream of content requests with short, frequently changing timelines
- Learn and master multiple knowledge base and content management tools
- Assist with ongoing large-scale content audits to ensure adherence to proper tone and style guidelines
- Work cross-functionally to ensure all content adheres to legal, brand, and support tone/voice guidelines
- Proactively identify opportunities to improve content management tools, workflows, and processes
- Collaborate with stakeholders, subject matter experts, and line of business (LOB) program team members to benefit and improve Uber Freight's content as a whole
- High school diploma or GED equivalent
- Minimum 1 year of content creation, writing, and editorial experience in a professional role, preferably in a digital/tech environment
- Bachelor's degree or relevant experience
- 2-3 years of experience writing or editing copy in a professional environment for internal and external users (and the ability to know the difference)
- 2-3 years of experience developing support content
- Proficient experience with Microsoft Office Suite
- Experience with digital adoption platforms, e.g. Spekit or WalkMe
- Flexible to work cross functionally with other departments
- Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability to meet deadlines
-
Learning Enablement Analyst
3 weeks ago
Uber Freight Chicago, United States**About the Role** · The Learning Enablement Analyst (LEA) manages needs analysis in preparation for developing performance support-related content products for business operations as well as Learning and Development (L&D) teams. · The LEA drives improved job performance for supp ...
-
Agency Initiatives and Enablement Analyst
3 weeks ago
Chubb Chicago, United StatesJob Description · Combined Insurance, a Chubb Company, is seeking an Agency Initiatives and Enablement Analyst to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-w ...
-
Senior Change Enablement Analyst
1 week ago
Conagra Brands Chicago, United StatesReporting to the Manager of Change Enablement, you will work with the Connected Shop Floor team, and all impacted Supply Chain groups to implement effective change strategies, identify direct and indirect stakeholders, establish communication plans and complete other deliverables ...
-
Senior Change Enablement Analyst
4 days ago
Conagra Brands Chicago, United StatesReporting to the Manager of Change Enablement, you will work with the Connected Shop Floor team, and all impacted Supply Chain groups to implement effective change strategies, identify direct and indirect stakeholders, establish communication plans and complete other deliverables ...
-
Senior Change Enablement Analyst
3 days ago
Conagra Brands Chicago, United StatesReporting to the Manager of Change Enablement, you will work with the Connected Shop Floor team, and all impacted Supply Chain groups to implement effective change strategies, identify direct and indirect stakeholders, establish communication plans and complete other deliverables ...
-
Senior Change Enablement Analyst
4 weeks ago
Conagra Brands Chicago, United States OTHERReporting to the Manager of Change Enablement, you will work with the Connected Shop Floor team, and all impacted Supply Chain groups to implement effective change strategies, identify direct and indirect stakeholders, establish communication plans and complete other deliverables ...
-
Data Analyst, Customer Success Enablement
3 weeks ago
VTS Chicago, United States Full timeAs the Data Analyst on the Customer Success Enablement team, your role is pivotal in supporting our customer-facing teams. You will be instrumental in the development of dashboards and reporting focused on customer insights. The Customer Success Enablement team, of which you will ...
-
Salesforce Solution Architect
2 weeks ago
Huron Consulting Group Inc. Chicago, United StatesThe Opportunity · Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural tran ...
-
Salesforce Solution Architect
2 weeks ago
Huron Consulting Group Inc. Chicago, United StatesThe Opportunity · Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural tran ...
-
Analyst, Inventory
3 weeks ago
AbbVie North Chicago, United States**Company Description** · The inventory analyst will work with the Senior Inventory Analyst to support day to day inventory and warehousing operations. The analyst will own the inventory reconciliation process between AbbVie and the 3pls in the US, drive continuous improvement in ...
-
Data Analyst
3 weeks ago
Kooth USA Chicago, United States**Data Analyst | Temporary 3-6-month contract** · **Hybrid 3 days in Office** · **Chicago, IL** · - About Us _ · Kooth is a fast-growing organization with a social purpose. After 20 years of successful services in the UK, we are rapidly expanding in the United States · **OUR MISS ...
-
Enterprise Risk Analyst
1 week ago
Rush University Chicago, United States**Location**:Chicago, IL · **Hospital**:RUSH University Medical Center · **Department**:Office Of Risk and Claims Management · **Work Type**:Full Time (Total FTE between 0.9 and 1.0) · **Shift: Shift 1** · **Work Schedule**:8 Hr (8:00:00 AM - 5:00:00 PM) · Summary: · The Enterpri ...
-
Junior Data Analyst
2 weeks ago
Kooth USA Chicago, United States**Junior Data Analyst | Chicago, IL, Hybrid** · - About Us _ · Kooth is a fast-growing organization with a social purpose. After 20 years of successful services in the UK, we are rapidly expanding in the United States · **OUR MISSION**: To provide welcoming and effective digital ...
-
Director of Product Implementation
1 week ago
Combined Insurance Chicago, United StatesCombined Insurance, a Chubb Company, is seeking a Director of Product Implementation to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented profession ...
-
Financial Analyst
3 weeks ago
Profit by RPO North Chicago, United States**Job title: 34346 Vendor Master Data Manager** · **Job location: North Chicago, IL** · Responsible for working cross-business and cross-functionally to drive vendor master data quality and data governance capabilities throughout the end-to-end life cycle of Vendor Master in all ...
-
Product Owner
2 weeks ago
Cognizant Chicago, United States**Product Owner (Wealth Management Data Product) - BANKING & Financial Services** · **Cognizant Consulting** · **Chicago, Illinois - On-Site** · **ABOUT US** · **COGNIZANT CONSULTING** · Within Cognizant is Cognizant Consulting, a global consulting organization delivering strateg ...
-
Rating Analyst, Americas Public Finance
1 week ago
S&P Global Chicago, United States**About the Role**: · **Grade Level (for internal use)**: 09 · **The Team**: · The Utility Revenue team provides ratings for water and sewer utilities across the United States. You will join a professional team of analysts that maintains a strong culture of analytical excellence ...
-
Compliance Analyst
2 weeks ago
HUB International Chicago, United StatesABOUT US · At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe ...
-
Analyst, Business Strategy
3 weeks ago
Chicago Bulls Chicago, United States**Analyst, Business Strategy & Analytics** · **Who We Are**: · The Chicago Bulls Business Strategy and Analytics Department is a team of strategic critical problem solvers who champion a continuous improvement mentality across the organization. Our mission is to collaborate with ...
-
IT Service Desk Analyst Ii
1 week ago
Sphera Solutions Chicago, United StatesSphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. · Sphera is a portfolio company o ...
Learning Enablement Analyst - Chicago, United States - Transplace
Description
About the RoleThe Learning Enablement Analyst (LEA) manages needs analysis in preparation for developing performance support-related content products for business operations as well as Learning and Development (L&D) teams.
The LEA drives improved job performance for supported operations business teams through analysis of complex, technical workflows where the imperative is to develop "point-of-need" knowledge management (KM) for shipper and carrier service center employees delivered through digital knowledge base (KB) libraries, digital adoption platforms (DAPs), and/or learning management systems (LMSs).
The LEA also collaborates with L&D and business operations stakeholders to identify and deliver appropriate Learning Technology utilization strategies across the enterprise (via DAP and/or LMS).
What the Candidate Will Do
Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)