- Responsible for upholding and adhering to Credit Union of Georgia brand standards including following all of the steps of our unique member journEASE experience and to Engage, Ask, Solve and Excite and deliver top level member service every time.
- Accurately and efficiently performs routine member transactions on member accounts, including but not limited to loan payments, transfers, assists with online banking problems like resetting passwords or troubleshooting account problems etc.
- Assists members with closing accounts. Answers member questions, seeks solutions to answer member needs and to resolve problems.
- Process wire requests.
- Understands when to seek assistance from supervisors along with providing their own recommendations.
- Completes training assignments and attends assigned training sessions timely and with a satisfactory outcome.
- Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
- Cross sells and presents the features and benefits of Credit Union products and services. Looks for opportunities to deepen the CU relationship with each member by creating referrals for the Credit Union Auto Buying Service, mortgages, or Member's Financial Services. Maintains awareness of the goals established for the branch, and for the Credit Union.
- Ensures that they are thoroughly familiar and compliant with all State and Federal laws, and regulations. This includes maintaining as current any personal certifications or registries as applicable, and as required by law and staying compliant with the S.A.F.E. Act, BSA, and all other applicable laws and regulations.
- Maintains member account information in Symitar; ensuring that loan notes and other member information is notated as required.
- Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
- Completes all assigned training assignments within designated timeframe.
- Other duties as assigned by manager.
-
Contact Center Representative
2 weeks ago
Credit Union of Georgia Marietta, United StatesJob Description · Job DescriptionAre you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is looking for a talented Contact Center Representative to help our busy and growing Contact Center. · The Contact Center Representative pr ...
-
Call Center Representative
3 weeks ago
Style Netbox Atlanta, United StatesJoin Our Team: Call Center Representative · Are you an excellent communicator with a passion for customer service? Style Netbox is seeking a dedicated Call Center Representative to join our team and provide outstanding support to our clients. · About the Role: As a Call Center Re ...
-
Call Center Representative
3 days ago
Darwill, Inc. Woodstock, United StatesRoss Media is a leading provider of integrated automotive direct marketing and advertising solutions. Ross Media partners with over 1500 automotive dealerships across the United States, addressing complex marketing and communication needs. Ross Media Call Center, Representative, ...
-
Call Center Representative
3 days ago
Gainwell Technologies LLC Tucker, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Call Center Representative
4 days ago
Gainwell Technologies Tucker, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contr ...
-
Call Center Representative
2 days ago
Darwill, Inc. Woodstock, United StatesJob Type · Full-time, Part-time · Description · Overview: · Ross Media is a leading provider of integrated automotive direct marketing and advertising solutions. Ross Media partners with over 1500 automotive dealerships across the United States, addressing complex marketing and ...
-
Call Center Representative
3 weeks ago
Penske Roswell, United StatesUnited BMW, a Penske Automotive Group dealership, is looking for motivated individuals to join our service department Call Center and help deliver extraordinary customer experiences. · JOIN OUR TEAM · At Penske Automotive Group (PAG), we strive to create a positive and challengin ...
-
Call Center Representative
3 weeks ago
Style Netbox Atlanta, United StatesJob Description · Job DescriptionJoin Our Team: Call Center Representative · Are you an excellent communicator with a passion for customer service? Style Netbox is seeking a dedicated Call Center Representative to join our team and provide outstanding support to our clients. · Ab ...
-
Call Center Representative
3 days ago
ORTHOATLANTA, LLC Atlanta, United StatesJob Description · Job DescriptionDescription:The Call Center Representative will answer a multi-line switchboard rapidly, schedules appointments and directs the calls to destination without any delay. The Call Center Representative greets the customers, answer questions, declare ...
-
Call Center Representative
2 days ago
Sales Bizlab Atlanta, United States· We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service and resolving their inquiries or concerns. You will play ...
-
Solutions Center Representative
1 week ago
Pyramid Consulting Atlanta, United StatesImmediate need for a talented Solutions Center Representative . This is a 12+ Months contract opportunity with long-term potential and is located in Columbus ( Remote) . Please review the job description below and contact me ASAP if you are interested. ? ? · Job ***** ?? ...
-
Call Center Representative
3 days ago
Sales Bizlab Atlanta, United StatesWe are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service and resolving their inquiries or concerns. You will play a ...
-
Call Center Representative
3 weeks ago
Serenity Healthcare Atlanta-Sandy Springs, United StatesCall Center Representative · Onsite – Atlanta-Sandy Springs, GA · Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare ...
-
Solutions Center Representative
1 week ago
Pyramid Consulting, Inc Atlanta, United States PermanentImmediate need for a talented Solutions Center Representative . This is a 12+ Months contract opportunity with long-term potential and is located in Columbus ( Remote) . Please review the job description below and contact me ASAP if you are interested. · Job ID: · P ...
-
Call Center Representative
6 days ago
SENTA Partners Atlanta, United States· The Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct super ...
-
Call Center Representative
3 weeks ago
Gutter Gard South Atlanta, United StatesGutter Gard South & Home Renovation is Atlanta's number one growing Home Improvement Company. We are seeking Call Center Representatives in our Marietta office. · Customer service experience is a must, as you will be interacting with clients on the · phones discussing our product ...
-
Contact Center Representative
3 weeks ago
Oak Dental Partners Alpharetta, United StatesJob Description: · We are a fast-growing dental practice with over 24 pediatric offices and 16 orthodontic offices across four states. As a Contact Center Representative, you will be the first point of contact for parents and patients, responsible for handling inbound and outboun ...
-
Solutions Center Representative
1 week ago
Pyramid Consulting Atlanta, United StatesImmediate need for a talented Solutions Center Representative . This is a 12+ Months contract opportunity with long-term potential and is located in Columbus ( Remote) Please review the job description below and contact me ASAP if you are interested. ? ? · Job ID: · Pay ...
-
Call Center Representative
2 weeks ago
Gainwell Technologies - HMS Holdings Corporation Tucker, United StatesAs a Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. C Call Center, Representative, Cus ...
-
Call Center Representative
3 weeks ago
Penske Automotive Group Roswell, United StatesSummary/Objective · The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned. · Essential Functions · * Completes outbound calls based with a focus on lead generation ac ...
Contact Center Representative - Marietta, United States - Credit Union of Georgia
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionDescription:Come join an organization that's a certified Great Place to Work Learn more here.
Are you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is looking for a talented Contact Center Representative to help our busy and growing Contact Center.
The Contact Center Representative provides exceptional support and service to members and potential members with their telephone and online requests; explains products and services, responds to problems, and directs phone calls to the appropriate area, loan and account services, assistance opening or troubleshooting any Credit Union account, product, service or consumer loan offered by Credit Union of Georgia.
Major Duties and Responsibilities
Experience
Six months to two years of similar or related experience in bank or credit union, including time spent in preparatory positions.
Bilingual- Spanish & English
Education, Certifications, and Licenses
High school degree or GED required.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Credit Union of Georgia is an equal opportunity employer.
No phone calls please.