Care Experience Manager - Reading - Aveanna Healthcare

    Aveanna Healthcare
    Aveanna Healthcare Reading

    1 week ago

    Description
    About Aveanna Healthcare

    At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential.

    We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

    As a


    Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

    Why You'll Love This Role

    On-call

    – phone-based support only, and you'll be

    paid

    for your time

    No hands-on clinical work required – focus on coordination and communication

    Be part of a purpose-driven team

    that's passionate about making a difference

    Opportunities for advancement

    and career growth

    Build lasting relationships

    with families and caregivers

    Make an impact

    in your community

    What You'll Do

    Act as the

    main point of contact

    for clients and caregivers, ensuring consistent communication and a high level of satisfaction

    Manage caregiver schedules to ensure the right match of skills and availability

    Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding

    Maintain accurate and up-to-date records, schedules, and reports

    Participate in the on-call rotation — phone support only,

    and paid

    Help build a strong, engaged caregiver team by fostering a positive, supportive work environment

    Handle problem-solving with professionalism and empathy — turning challenges into opportunities

    Manage performance and support the retention of caregivers through engagement and timely feedback

    What We're Looking For

    Bachelor's degree or equivalent work experience

    2+ years of experience in sales, customer service, or a fast-paced office environment

    Strong organizational and time management skills

    Excellent communication, relationship-building, and problem-solving skills

    Comfortable using MS Office and learning new systems quickly

    Experience in recruiting or healthcare (preferred but not required)

    Bonus Points If You

    Thrive in fast-paced environments

    Are proactive, adaptable, and solution-oriented

    Genuinely enjoy helping others

    Want to grow into leadership or regional roles

    Travel Requirements

    Minimal local travel may be required for meetings, patient visits, or training sessions.
    If youre ready to join a team where your work truly matters — and where you're supported to grow both professionally and personally —

    we want to hear from you

    As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

    Notice for Job Applicants Residing in California
    Notice for Job Applicants Residing in Florida

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