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    Product Support Specialist - Bonita Springs, United States - Herc Rentals

    Herc Rentals
    Herc Rentals Bonita Springs, United States

    2 weeks ago

    Default job background
    Description

    The employee will need to recognize if failures fit into a manufactures warranty period/policy or if it is a failure that the manufacture may consider for additional assistance beyond the stated warranty period or policy. Create claims from the work orders for those failures following the manufacturers requirements and track them until they are paid and processed by accounting. It is critical to be able to work independently once trained.

    Responsibilities

    The primary mission of the Product Support Specialist function is:

      1. Submit warranty claims to multiple manufacturers through the manufacture's website warranty system in a timely basis. The claims must be monitored to ensure accurate disposition and reimbursement.
      2. Work directly with representatives of manufacturers to negotiate additional warranty coverage and assistance for repetitive failures and those occurring a short time period beyond the standard warranty period
      3. Provide support to branch technicians and management to ensure limited down time of units of the manufactures they oversee
      4. Assist with additional or special projects as required by business

    The specialist will have heavy contact with Herc location / branch personnel from mechanics through managers. They will have limited contact with regional or corporate personnel. They will have consistent contact with representatives of manufactures of equipment purchased by Herc.

    • Review and submission of all warranty claims based on work orders received during current month.
    • All claims submitted to appropriate manufacturer within 30 days of receipt.
    • Identification of aged claims to be dispositioned within 90 days.

    Professional Experience

    Mid to Advanced level computer software experience 1-3 years office experience Fleet experience preferred Maintenance experience preferred Familiarity with electrical and mechanical systems Oracle / counter operation software knowledge a plus Microsoft Office necessary, primarily Excel with formulas

    Educational Background

    Bachelor's degree Technical Schooling and/or certifications

    Skills

    • Reliable and hard working. Able to prioritize with minimal guidance from supervisor
    • Ability to work independently and as part of a team and take on new tasks
    • Excellent verbal, written and interpersonal communication skills

    Compensation Data

    $55,000-$65,000

    Req #:

    Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

    Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

    Keeping you healthy

    Medical, Dental, and Vision Coverage

    Life and disability insurance

    Flex spending and health savings accounts

    Virtual Health Visits

    24 Hour Nurse Line

    Healthy Pregnancy Program

    Tobacco Cessation Program

    Weight Loss Program

    Building Your Financial Future

    401(k) plan with company match

    Employee Stock Purchase Program

    Life & Work Harmony

    Paid Time Off (Holidays, Vacations, Sick Days)

    Paid parental leave.

    Military leave & support for those in the National Guard and Reserves

    Employee Assistance Program (EAP)

    Adoption Assistance Reimbursement Program

    Tuition Reimbursement Program

    Auto & Home Insurance Discounts

    Protecting You & Your Family

    Company Paid Life Insurance

    Supplemental Life Insurance

    Accidental Death & Dismemberment Insurance

    Company Paid Disability Insurance

    Supplemental Disability Insurance

    Group Legal Plan

    Critical Illness Insurance

    Accident Insurance

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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