Lead Dispatcher - Gilbert, United States - Medical Transportation Management (MTM)

Medical Transportation Management (MTM)
Medical Transportation Management (MTM)
Verified Company
Gilbert, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

What Will Your Job Look Like?
The
Lead Dispatcher works to direct the day-to-day route, scheduling and trip operations.

This role will ensure effective communication with the Client and will assist with organizing and conducting activities to assure safe, cost-effective, on-time operating performance.

The
Lead Dispatcher will also finalize the next day routes and Operators schedules, track and report sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel.

This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with Drivers and Operators.


What You'll Do:


  • Communicate with the General Manager on any scheduling issues
  • Assist with confirming and finalizing the next day's route/driver schedules
  • Coordinate accidents, incidents, and breakdowns with leadership and driver
  • Inform team ahead of time of route closures and late pullout
  • Provide guidance and training to Dispatch team
  • Supervise pullout and ensure all routes leave the base ontime
  • Ensure preand posttrip inspections are completed
  • Communicate with team on any issue that may affect service such as operator callouts, etc.
  • Assist lost drivers as needed
  • Checkin drivers after routes have been completed
  • Ensure drivers are documenting trip information and mileage on tripsheets
  • Ensure there are sufficient vehicles to match scheduled routes, as well as sufficient drivers for all routes at pullout
  • Make driver and vehicle reassignments as needed
  • Communicate with maintenance staff, as needed
  • Establish and maintain effective communication with Drivers
  • Report and record all incidents to the applicable manager
  • Assist with all phone call information, dispatching of rides, and scheduling trips
  • Document and report provider no shows or ontimeperformance issues
  • Assist in completion of monthly reporting as needed
  • Monitor radio, telephones and onroad provision of service for quality

What You'll need:


  • High school diploma or G.E.D. equivalent
  • 1+ years in transportation routing, dispatching, and scheduling expertise
  • 1 year experience working with the applicable transit scheduling system preferred
  • Possess valid authorization to work in the United States

Even better if you have...

  • Excellent communication and interpersonal skills
  • Good organizational skills with attention to timeliness and details
  • Knowledge of GPS and GIS systems preferred
  • Must be able to demonstrate effective use of scheduling software, twoway radio communication and data analysis skills
  • Ability to maintain high level of confidentiality
  • Regular attendance is required

What's in it for you:


  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Tuition Reimbursement
  • Leadership Mentoring Opportunities

Hourly Rate:
$23 - $25

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