Supervisor Cust Relations - New York, United States - Assured Environments

Assured Environments

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period

For more information about our benefits, see below_

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet.

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Overview
Manages all activities associated with customer retention and /or relations. May utilize contact center and/or customer service resources to investigate customer complaints and/or retain customers. Develops, implements, and communicates strategies for meeting goals.

Monitors and ensures staffing and productivity levels as well as compliance with policies and procedures to ensure efficiency and professionalism.

Responsible for leading and managing the dynamics of cross-functional process improvement projects. Must be able to lead and motivate cross-functional teams to project completion.

Duties & Responsibilities

Leads all activities associated with customer retention and/or the resolution of escalated customer complaints regarding products or services.
May utilize contact center and/or customer service resources in order to investigate customer complaints and/or retain customers.
Develops, implements, and communicates strategies for meeting goals.
Monitors and ensures staffing and productivity levels as well as compliance with policies and procedures to ensure efficiency and professionalism.
Drive process improvements and efficiencies across all accounting functions (including serving as liaison with Accounting Services) through automation, standardization, and process change related to accounting business processes while gaining appropriate executive/management level buyin.
Provide value to and promote efficiencies in the overall business using technology and process reengineering.
Manage the automation of the close process/calendar across all BU's through implementation of new tools.
Ensure timely, complete and accurate month end closing occurs including all routine and nonroutine entries recorded by the entire accounting organization.
Ensure compliance with/monitor new materiality thresholds across the organization.

Education

Bachelor's degree and 5 years of customer service operations experience.

Experience

Minimum 1 year of supervisory experience required, or an equivalent combination of education and experience.
Experience with customer relations and/or retention strongly preferred.

Skills & Competencies

Supervisory management skills
Strategic thinking/planning
Communication skills
Organizational and project management skills
Excellent oral and written communication skills with ability to interface with all levels of management.
Ability to work with mínimal supervision on multiple tasks, meeting business needs and deadlines.
Ability to manage and develop a high performing team that can successfully interface with senior organizational leaders.
Detail oriented, highly motivated handson manager, proven ability and commitment to achieve goals with strong work ethic.
Proven history of planning and effectively managing multiple projects concurrently.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

_ Incumbent must be prepared to:_

Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

_ Incumbent is required to have:_

Nearrange visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively.
Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

Base Pay Range:
$ $90600 / year

Why Choose Rentokil