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    Loan Officer Assistant - Boulder, United States - Aloha Capital LLC

    Aloha Capital LLC
    Aloha Capital LLC Boulder, United States

    2 weeks ago

    Default job background
    Real Estate
    Description

    Company Description

    Aloha Capital LLC is a leading real estate investment company that provides fast, flexible, and reliable financing to active real estate investors at competitive rates and leverage points. Aloha was established in 2015 to provide a much-needed service for real estate investors in the form of short-term bridge financing and permanent financing on residential real estate investment projects. Our goal is to take a common-sense approach to lending and underwriting that ensures each one of our customers is a priority. Our process allows for quick and accurate approvals so that borrower's projects can get underway faster. Aloha Capital is located in Boulder, Colorado with a team spread across the US.

    Role Description

    We are seeking an experienced Loan Officer Assistant to be our Borrower Success Manager. The Borrower Success Manager will manage a pipeline of loans including Non-QM DSCR loans on rental properties as well as bridge loans, and other loans that Aloha offers. On a day-to-day basis, this position will be responsible for all communication with the borrowers and guarantors of the loan including a kick-off call to answer any question on the Aloha process, timing and document request list. They will be responsible for the collection of all relevant documents from the borrower(s) so that their teammates (Senior Loan Coordinator and Associates) can run background/credit, verify liquidity, experience, etc. They will also be responsible for communicating final loan terms upon appraisal receipt/rate lock and post close call/survey. The main goal of this role is to ensure that the borrower(s) are aware of the status of their loan throughout the process and are happy with our service (NPS score of 7 or higher), and willing or providing us with referrals.

    It is key for the Borrower Success Manager to have a strong understanding of Aloha Capital's loan programs as well as an understanding of the lending life cycle. Candidates will possess exemplary attention to detail, be self-motivating, as well as have the ability to communicate extremely well with our clients and internal team.

    Primary Responsibilities:

    • Manage a loan pipeline, within Service Level Agreements, on a daily basis in relation to Aloha Capital's suite of loan programs.
    • Manage communication with Aloha's borrowers
    • Manage initial document collection and follow up with Aloha's borrowers
    • Remain up to date on Underwriting Guidelines and changes to Loan Programs
    • Communicate with Lending Management and Senior Loan Coordinator and other internal partners quickly and effectively to ensure that loans move through the process efficiently and the best possible customer experience is had.
    • Manage risk.
    • Provide a mentorship type experience to internal partners.
    • Additional tasks, projects, or assignments as needed.

    Required Skills:

    • Strong attention to detail.
    • Ability to communicate professional by phone and email
    • Ability to adapt to a fast-paced, quickly changing environment.
    • Excellent organization and time management skills.
    • Exposure and proficient use of Office365 and ability to learn a LOS (Mortgage Automator)

    Required Experience:

    • At least three years of experience as a Loan Officer Assistant
    • Experience in private or hard money, DSCR or Bridge underwriting strongly preferred.

    Education:

    • 4-year college degree in business, finance or equivalent, or commensurate work experience

    Schedule:

    • Full Time
    • Remote or Hybrid work model day onsite training period depending on experience.

    We Offer:

    • Competitive benefits including employer-sponsored medical, dental, vision, among other programs
    • 401K with employer match
    • Many other perks
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