Clinic Associate Director - Pasadena, United States - MyCHN

MyCHN
MyCHN
Verified Company
Pasadena, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees.

Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.


Job Summary:


The Whole Person Care Clinic Associate Director will oversee the daily operations of our integrated clinic by managing employee relations, patient relations, and achieving operational goals.

This position will also be responsible for office revenue by managing patient scheduling, staff productivity, collections, receivables, and miscellaneous operational expenses.

Additional responsibilities include stimulating new patient growth by supporting sales, marketing, and promotional programs.

Administrative tasks such as financial report review, bank deposits, revenue posting, and staff/provider payroll and schedules are a crucial part of the operational responsibilities.

All aspects of the organization require an exceptional level of customer service and communication skills.

This position is a crucial role in ensuring the clinic runs productively and efficiently in all service lines

  • Medical, Dental, Behavioral and Pharmacy. The Whole Person Care Clinic Associate Director oversees and directs activities of staff in the facility, from the operation team (front desks, eligibility services) to clinical team (medical assistants and providers). It's important to have an indepth understanding of forecasting and budgeting to ensure that the facility generates revenue.

Duties and Responsibilities:


  • Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses
  • Increases and stimulates new patient growth by supporting sales, marketing, and promotional programs
  • Completes administrative tasks, such as flash report review, ensures bank deposits and revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline
  • Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic ICE data (proprietary EHR and Analytics) and Open Dental
  • Ensures the maintenance of facilities and equipment cleanliness and safety and reports and/or corrects hazards, when necessary, in compliance with all state and federal regulations, including OSHA
  • Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations
  • Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary

Participate in Huddle:

  • Team Huddles are to be conducted at least one a day and include the Whole Person Care Clinic Associate Director, Site Lead, Floor Support Medical Assistant, Medical Provider, Dental Provider, Behavioral Provider, Pharmacist, department leads, and any other persons included in the care team.
  • Must review the Huddle Form, Sanitation log, PPE, and staffing for the day
  • Must review and make plans to enhance daily patient scheduling for all services

Patient Experience:

  • The Whole Person Care Clinic Associate Director must ensure that all patients receive great customer service from PS staff from the moment they walk in to check out
  • Speak to patients who may have a negative comment or concern
  • Promote Social Media reviews

Communications:

  • Inform Communication Center of any changes or updates on providers' schedule
  • Maintain open communication with clinical staff and PS staff to ensure all appointments are running on time. In the case that schedules are running behind Clinic Operation Manager must inform PS and patients
  • Resolve any patient complaints or concerns at the site

Productivity:

  • Ensure daily goal of 20 discharged encounters per medical provider
  • Ensure daily goal of at least 10 discharged encounters per Behavioral Health Therapist
  • Ensure a daily goal of at least 20 discharged encounters per Psychiatry provider
  • Dental Productivity to be determined.
  • Promote daily goal of at least 75% of
  • Rx orders of the day are sent to League City Pharmacy
  • No Show Reports: Ensure no show reports are being pulled and worked on by front desk

Revenue:

  • Review daily schedules to ensure all appointment/lab collections have been posted correctly on patient encounters
  • Ensure that insurances are being properly verified and that collections are being collected properly based on insurance verification and patient benefit

Medicaid/Enrollment:

Business development:

  • Using quality assurance testing to determine if staff is meeting facility standards
  • Creating performance goals for their healthcare facility and staff
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