Subject Matter Advisor - Rosemead - DCM INFOTECH LIMITED

    DCM INFOTECH LIMITED
    DCM INFOTECH LIMITED Rosemead

    13 hours ago

    Description
    Job Description
    Serve as a trusted functional and business architecture advisor for Workforce Management, guiding the business on how to design and realize value from modern scheduling, dispatch, and mobility capabilities- grounded in SAP standard solutions and integration patterns. The role ensures business ambition is translated into implementable, sustainable SAP designs without unnecessary customization or long-term technical debt.
    Core Advisory Focus Areas
    1. Functional & Business Architecture (SAP-Grounded)
    • Act as a business-facing architect who understands both:
      • How the business wants to operate
      • How SAP Workforce Management solutions actually work
    • Advise on end-to-end functional architecture across:
      • Scheduling
      • Dispatch
      • Mobility / field execution
    • Guide business leaders in shaping requirements that align to SAP FSM, SAP Service and Asset Manager (SSAM), and SAP S/4HANA capabilities.
    • Help the business distinguish between:
      • What is natively supported by SAP
      • What requires configuration
      • What should not be customized
    • Ensure business "future state" designs can be implemented without breaking the SAP clean core or creating upgrade risk.
    2. Scheduling & Dispatch - Business Intent to SAP Reality
    • Advise on scheduling and dispatch models that are operationally sound and SAP-realistic, including:
      • Rule-based vs. optimization-driven scheduling in FSM
      • Dispatch models that balance automation with human control
    • Translate business goals (e.g., faster response, better utilization, reduced overtime) into practical SAP scheduling constructs.
    • Surface common pitfalls, such as:
      • Over-customizing scheduling logic instead of fixing master data and work definitions
      • Designing dispatch rules that SAP can technically execute but operations cannot sustain
      • Forcing SAP to replicate legacy behavior rather than leveraging standard capabilities
    3. Mobility & Field Execution Architecture
    • Advise the business on how mobility solutions (SSAM, FSM, Mirata, Lemur) support:
      • Work execution
      • Asset data capture
      • Crew productivity
    • Guide realistic expectations around:
      • Offline usage
      • Data synchronization
      • Usability constraints
    • Ensure mobility design aligns with SAP S/4 asset and work order structures, avoiding duplication or fragmentation of data.
    • Help business leaders understand how poor mobility design directly undermines adoption and value realization.
    4. Automation & AI
    • Provide pragmatic guidance on automation and AI potential within SAP-centric WFM landscapes, including:
      • Automated work assignment and re-optimization in FSM
      • Predictive demand and capacity planning
      • AI-assisted dispatch decision support
    • Advise on what must be in place first (clean data, stable processes, consistent asset models) for automation to work.
    • Help the business avoid investing in AI use cases that SAP cannot reliably support without heavy customization or external workarounds.
    5. Value Realization & Design Consequences
    • Connect WFM design decisions to measurable outcomes such as:
      • Capacity gains
      • Overtime reduction
      • First-time completion
      • Asset reliability
    • Advise on how SAP design choices either:
      • Enable sustained value realization, or
      • Create fragility that erodes benefits post-go-live
    • Clearly articulate the downstream consequences of poor decisions, including:
      • Automation being disabled
      • Dispatch instability
      • Loss of field trust
      • Rework in later releases
    Required Experience & Expertise
    Required
    • Senior functional or business architect experience in Workforce Management.
    • Deep expertise in scheduling, dispatch, and mobility.
    • Strong working knowledge of SAP FSM and SAP Service and Asset Manager (SSAM).
    • Ability to translate business ambition into SAP-implementable designs without excessive customization.
    • Executive communication skills.
    Strongly Preferred
    • Utility industry experience (gas, electric, or water).
    • Asset Management knowledge and its intersection with workforce execution.
    • Familiarity with SAP S/4HANA and SAP IS-U integration.
    • Exposure to Mirata and/or Lemur platforms.
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