A Technical Support Engineer is a professional who provides assistance and troubleshooting for technical issues related to a product or service - Augusta, United States - FusionWorks

FusionWorks
FusionWorks
Verified Company
Augusta, United States

4 weeks ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

We are collaborating with an exciting AI-based Customer Service Software company located in Germany and we are thrilled to assist them in their search for a Senior Backend Developer to develop their new AI-based Product:

Your Responsibilities:

  • Join our "Customer Care" team and serve as the main point of contact for technical and application-specific support inquiries from our prestigious clients.
  • Efficiently handle customer queries through Jira, email, or phone channels.
  • Independently classify and process inquiries, working closely with customers and specialized departments to ensure successful and solution-oriented resolutions.
  • Perform installations, project-related configurations, and conduct training sessions as part of customer projects.

Qualifications:

  • Completed IT training or a similar qualification.
  • Prior professional experience in a software or IT company, preferably in a support or related role.
  • Passion for technical subjects and ability to work independently.
  • Excellent proficiency in spoken and written German; proficiency in English is desirable.

Benefits:

  • Receive personalized onboarding to get familiar with the team and processes.
  • We value work-life balance and offer flexible working hours and remote work options.
  • Competitive compensation, including a share of sales through a company bonus
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