Senior Client Success Manager - New York - Rightway Inc

    Rightway Inc
    Rightway Inc New York

    1 week ago

    Description
    ABOUT THE ROLE
    Rightway is looking for a relationship driven and operationally savvy Senior Client Success Manager to join our team here at Rightway. This is a high impact role and the successful candidate will be responsible for owning a diverse portfolio of accounts; engaging with key client stakeholders, benefit brokers/consultants and TPAs; delivering value, impact and satisfaction to clients; and bringing the 'voice of the client' into internal collaborations with product, marketing, analytics, implementation and sales.
    WHAT YOU'LL DO
    • Responsible for the overall relationship for clients within a diverse portfolio of accounts, including managing external touchpoints, executing contract deliverables, resolving client escalations, delivering quarterly business reviews, securing renewals, and ensuring overall client satisfaction
    • Develop meaningful relationships and maintain regular contact with clients, including executive stakeholders and brokers/consultants
    • Serve as the main point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams
    • Partner with the implementation team to ensure a seamless transition from implementation to client management post launch
    • Demonstrate a deep understanding of Rightway products and services and participates in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway's navigation solution
    • Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures
    • Make data driven decisions that support strategic account planning, working with internal and external stakeholders to identify and structure account growth opportunities
    • Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referenceability, and service expansion
    • Bring the voice of the client into meaningful, tactical dialogue with cross-functional stakeholders to inform business strategy and ensure all deliverables and expectations are met
    WHO YOU ARE
    • A bachelor's degree is required
    • 5+ years of direct client-facing experience, with a proven track record of growing client value over time
    • Have a background in healthcare technology, digital health, or the employer/health benefit industries
    • Comfortable with high levels of ambiguity and thrive in rapidly changing high-growth environments
    • Ability to autonomously lead projects and influence others
    • Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity
    • Motivated, adaptable, results-oriented, and highly attentive to detail
    • Quick learner and a self-starter with strong organizational and time management skills
    • You thrive in fast paced, startup environments and aren't afraid to roll up your sleeves and make things happen
    • Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business
    • Excellent communication and presentation skills; you're an active listener who can break down complex ideas and tailor your message for diverse audiences at any level
    • Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to to address challenges and solve problems
    • Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action
    BASE SALARY: $125,000 - $145,000
    Offer amounts for both remote and in office roles are influenced by geographic location.
    This position is located in our NYC office 3 days a week.
    CYBERSECURITY AWARENESS NOTICE
    In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the email domain. We will never ask for bank details or deposits of any kind as a condition of employment.
    ABOUT RIGHTWAY:
    Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.
    Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.
    HOW WE LIVE OUR VALUES TO OUR TEAMMATES:
    We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:
    1) We are human, firstOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.
    2) We redefine what is possibleWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
    3) We debate then commitWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.
    4) We cultivate gritChanging healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.
    5) We seek to delightHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.
  • Work in company

    Success Manager

    Only for registered members

    We are seeking a Success Manager to join our team at MDVIP. As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. · ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a dynamic Customer Success Manager to join our team and serve as the primary point of contact for our AMS customers. The role will be responsible for ensuring customer satisfaction, driving product adoption, and fostering long-term relationships with digital media ...

    New York

    1 month ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    Dealpath is looking for a Manager, Customer Success to join our growing team in New York City, New York · Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. ...

    New York $138,000 - $185,000 (USD) Full time

    1 day ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager will be the strategic point person for Currence's Strategist onboarding, activation, and ongoing account management—with particular emphasis on enterprise contracts and institutional partnerships. · Evaluate the existing onboarding plan for new strate ...

    New York $70,000 - $100,000 (USD)

    3 weeks ago

  • Work in company

    Partner Success Manager

    Only for registered members

    We believe that when you put a teacher in front of a student magic happens. · ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a highly motivated and experienced Technical Customer Services/Success Manager. · Serve as the primary point of contact for assigned clients, building and maintaining strong relationships to ensure client satisfaction and success. · ...

    New York $100,000 - $120,000 (USD)

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are hiring a Customer Success Manager to independently manage a high-volume book of SMB customers while also helping build the operational foundation of the CS function. · This role is ideal for someone who can juggle multiple accounts and stakeholders, run strong product demo ...

    New York $90,000 - $110,000 (USD) Full time

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Infinite Machine is hiring a Customer Success Manager to own the end-to-end customer experience post-purchase, with a strong focus on delivery execution, proactive communication, and operational excellence. · ...

    New York

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Shields Group Search is supporting a fast growing Series A startup that is building the next generation operating system for a large and essential legacy industry. · The company is expanding its client success function to support the next phase of growth. · Serve as a product exp ...

    New York

    4 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are hiring an Customer Success Manager/Customer Impact Lead to lead U.S. enterprise customers through successful implementation and transformation with Reejig. · ...

    New York

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a dynamic Customer Success Manager to join our team at AirPay.We are committed to delivering exceptional customer service and building lasting relationships with our users. · ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're hiring a Customer Success Manager to join our growing team and own a wide range of client-facing responsibilities. · Provide strategic consulting to clients on how to best implement their embedded finance product. · Build and manage multiple client relationships post-onboar ...

    New York Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a detail-oriented and motivated Customer Success Manager to manage and grow a large portfolio of corporate clients. · ...

    New York $70,000 - $90,000 (USD)

    3 weeks ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    This position offers · the opportunity to lead a high-performing Customer Success team focused on driving product adoption, · retention, and growth across a diverse customer base. · ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking an energetic and highly motivated Customer Success Manager to support and grow our portfolio of Class A commercial real estate (CRE) clients. · B.A./B.S required · 5+ years of experience in Customer Success, Account Management, or a client-facing role within the en ...

    New York

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're hiring a Founding Deployment Strategist / Customer Success Manager to own the post-sales journey for mid-market and enterprise customers. · You'll lead onboarding, drive adoption, run customer trainings, and act as a trusted advisor across both technical users and executive ...

    New York $130,000 - $200,000 (USD)

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are Two Circles. We grow audiences and revenues by knowing fans best. · Our platforms and services are trusted by over 1000 clients globally, · including the English Premier League, Red Bull, UEFA, · VISA,Nike and Amazon.The Client Success Manager will be responsible for manag ...

    New York $85,000 - $100,000 (USD)

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a Customer Success Manager to join our team in New York. As a member of our Customer Success team, you'll onboard, guide and support customers as they adopt Swarmia into their daily work. · ...

    New York Full time

    2 weeks ago

  • Work in company

    Client Success Manager

    Only for registered members

    Vivvi provides child care and early learning for today's families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. · Manage a portfolio of corporate client accounts across the full lifecycle, including implement ...

    New York $85,000 - $100,000 (USD)

    3 weeks ago

  • Work in company

    Solution Success Manager

    Only for registered members

    Aidoc is seeking a Solution Success Manager to serve as a product authority and strategic advisor for potential and existing customers, focusing on Neurovascular Solutions. ...

    New York

    4 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    About Codes Health, · At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately. · Started just over a year an ...

    New York

    3 days ago

Jobs
>
Senior client success manager
>
Jobs for Senior client success manager in New York City