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    Digital User Experience - Birmingham, United States - LanceSoft

    LanceSoft
    LanceSoft Birmingham, United States

    3 weeks ago

    Default job background
    Description
    title - Digital User Experience (UX) Content Strategist
    Bilingual/Spanish
    Remote
    Contract to hire - Yes

    Primary Responsibilities

    Our bilingual content strategist is responsible for tailoring Spanish and English customer experiences via original content design, QC of vendor-translated content, and developing best practices in digital customer journeys.

    Plans, designs, and creates digital content strategies to meet user needs and support business goals for projects across website and the mobile application
    Provides strategic content recommendations and writing/editing support for a variety of projects
    Builds positive, collaborative relationships with product managers/owners, and partners in UX, lines of business, legal, compliance, and marketing to deliver optimal user experiences
    Leverages data, user research, and testing to inform content decisions and recommendations
    Organizes content into logical taxonomies and/or task-based flows, employing information architecture and UX design best practices
    Ensures all content is clear, easy to understand, and written in natural language, while also adhering to legal and compliance requirements
    Performs content inventories, audits, and gap analysis
    Provides content that is informed by the entire user experience, not just the immediate project
    Collaborates with other UX content strategists to develop and maintain content style guides, voice and tone guidelines, and governance documentation
    Facilitates content critiques, cross-functional workshops, and advises partners on content execution
    Takes an omnichannel approach to content strategy
    Works with executive leadership or senior staff when dealing with more complex issues, larger clients, projects, analyses, or internal relationships
    Helps evolve content standards and advocates for application of these standards across the customer experience
    May train or mentor less experienced associates

    Requirements
    Bachelor's degree in English, Journalism, Marketing or related
    Ten (10) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications

    Bilingual:
    Spanish, English

    Preferences
    Banking industry knowledge
    Experience working in a highly regulated industry
    Experience working with enterprise design systems or component libraries
    Experience with collaborative user interface (UI) design tools (InVision, Figma, Sketch or similar tools)
    Experience with Agile development process and associated project management tools including Jira and Confluence

    Skills and Competencies
    Ability to distill complex information or processes into simple steps or plain language
    Ability to work on multiple projects at once
    Adept at designing content for websites, applications, or other digital experiences
    Excellent communication skills, including the ability to negotiate and influence
    Excellent organization and time management skills
    Experience working with multiple stakeholders for content approval
    Keen attention to detail, to ensure quality and accuracy at each deliverable stage
    Understanding of user-centered design methodology
    Understanding of search engine optimization, using keyword research to inform strategy

    Comments for Suppliers:
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