Subject Matter Expert Tier 5 - Columbia, United States - iAdeptive Technologies

Description

Job Overview:

We are seeking a Subject Matter Expert Tier 5 with expertise in IT and Contact Center business, and experience as a Lead Call Center Architect.

Specific Requirements:

Must possess a minimum of 14 years of related experience, which includes a minimum of 10 years of experience in a variety of IT and Contact Center business areas,
and a minimum of 7 years of experience as Lead Call Center Architect.

Education:

Bachelor of Science in Computer Science (equivalent years of experience considered).


Support Requirements:

Must be a US Citizen or authorized to work for any employer in the US; no immigration sponsorships are provided.

Work Location:

Remote option but must be able to participate in on-site meetings in Woodlawn, MD.


General Job Description:

• Designs, develops, programs, installs, implements, conducts research, and/or maintains internal data processing computer systems.
• Analyzes internal or external customers' needs and determines equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems.
• Establishes system parameters and formats; ensures hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities.
• May make programming changes as required to adapt or enhance existing or new programs and/or utilities.

Specific Job Description:

• Leads significant multidisciplinary projects using deep theoretical knowledge and experience of IT and IT trends including business process reengineering, physical and data security, software, tool comparisons, and best practices.
• Analyzes complex issues and quickly identifies possible solutions based on a sound analysis of the information available.
• Presents rational, realistic and sound strategic recommendations based on consideration of all the facts and alternatives available.
• Assesses the existing technical framework to accommodate new situations.
• Leads, influences, and persuades others to take a specific course of action when there is no direct line of control or command.
• Engages customers and team members at all organizational levels.
• Understands and interprets the "bigger picture", through thinking innovatively and conceptually.
• Analyzes complex, multifaceted problems and produces a range of options, culminating in a recommended solution.
• May act as a manager or lead, responsible for planning and monitoring schedule milestone and deliverables.
• Must possess effective organizational, interpersonal, oral and written skills, strong analytical and problemsolving capabilities and close attention to detail.
• Must be a team player able to multitask in a dynamic environment and have an extensive working knowledge of the SDLC and the associated processes and documentation.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• IT and Contact Center business: 10 years (required)

Lead Call Center Architect: 7 years (required)


Ability to Commute:

• Columbia, MD required)

Work Location:
Hybrid remote in Columbia, MD 21046