Back Bay Studio Manager - Boston, United States - Glowbar

Glowbar

Verified Company

Boston, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Glowbar is a skincare company with a people-centric mentality.

Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective.

Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled to eleven locations in NY, NJ, and CT, with national expansion on the horizon.

As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar is seeking a driven, outgoing, self-motivated and people-focused Studio Manager to be a part of our growing (and glowing) team at our upcoming Back Bay studio Our Studio Manager will be continuously empowered to achieve KPIs, make strategic, high-level business decisions while leading their team to be culture carriers.

This person will work collaboratively with studio leadership to deliver results and foster a positive, results-driven culture.

The Studio Manager should proudly display our core values each and every day and strive to support their team, clients, and business to the best of their abilities.

As Studio Manager, you will excel at the below core competencies:

Drives Results:Consistently and creatively achieving results, even under tough circumstances

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People Focused:Building strong relationships and delivering people-centric solutions with a focus on developing the best in your team
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Ensures Accountability: Holding self and others to meet commitments with integrity and honesty
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Communicates Effectively:Communicating with professionalism and positivity with all team members and peers and including executive leadership
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Drives Engagement:Creating and maintaining a climate where people are motivated to do their best to help the organization achieve its objectives

Responsibilities include (but are not limited to):

Meet (and exceed) studio goals; drive studio performance against studio revenue, margin and membership goals
Optimize schedules on a daily basis to ensure utilization goals are achieved while effectively managing labor cost
Oversee studio finances including: retail and treatment revenue, biweekly payroll, COGS/inventory costs, and additional overhead costs (G&A, Facilities) to meet studio level margins
Demonstrate mastery of your studio's business and dynamics; provide regular business recaps, and solutionbased feedback to senior leadership on highlights and challenges
Analyze and react to business trends; in partnership with Marketing team, utilize a community management database to initiate, plan and participate in local events to drive traffic, community outreach and build partnerships
Model and ensure a friendly, compassionate environment, guaranteeing that every client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
In partnership with field leadership and corporate partners; manage recruitment and hiring process for your studio
Maintain Glowbar studio standards, ensuring all employees are achieving (or exceeding) expectations on daily, weekly, monthly and quarterly basis; lead with warmth and positivity while holding team members accountable
Manage retail and professional inventory via weekly inventory counts, revenue forecasting, and managing loss and usage costs
Regularly coach, counsel and develop studio team consisting of Studio Guides (front desk) and Estheticians (service providers) on success and challenges paired with
Execute on weekly focus plans to achieve retail sales and membership conversion goals
Oversee and manage all client support conversations stemming from studio inbox

Qualifications:

2+ years of hospitality people management experience in a booming servicebased industry (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.)
Proven track record of success in driving studio level margins and disciplined expense management
Impressive management style with demonstrated success inspiring teams to achieve (and exceed) goals; fostering a highperforming team
Superior communication and interpersonal skills, providing exceptional hospitality
Obsessed with providing bestinclass hospitality
Strong understanding of retail operations, policies, and procedures
Demonstrated ability to prioritize and multitask within a fastpaced environment
Must be a forwardthinking problemsolver with a strong work ethic who has compassion for employees and clients
Desire to learn and try new things every day
Passion for beauty, skincare and taking care of people preferred
Must have the flexibility to work a nontraditional schedule must have weekend, holiday, and early morning/midday/late evening weekday availability

Perks we are really proud to offer:
Physical and mental health, personal developmen