- BUILD COMMUNITY: We love our neighbors and create an atmosphere where everyone is welcome.
- LEAD WITH HEART: We create trust and respect through listening, positive words and actions.
- CREATE FANS: We impress customers with a great experience defined by positivity and helpfulness.
- DO THE RIGHT THING: We operate with honesty and integrity - even when no one's looking.
- BE PROUD: We're proud of our quality services and clean sites, but most of all, we're proud of our team.
- HAVE FUN: We believe creative solutions and genuine connections happen when you're having fun.
- KEEP LEARNING: We take learning as seriously as we take having fun, which means we do it all the time
- Provide leadership and influence to improve organizational performance.
- Engage personnel to promote safety, operational improvement, and drive performance.
- Maximize profits by achieving forecasts and ensuring customer satisfaction on days and shifts managed.
- Serve as a coach and mentor for 11 to 15 customer service attendants and representatives.
- Ensure facility is following the company's policies, procedures, and corporate compliance program, as well as with federal, state, and local regulations.
- Provides regular reports to the Site Manager and District Manager as required.
- Maintains Soapy Joe's positive reputation within the internal organization and external stakeholders.
- Responsible for all aspects of facility management. Reporting issues regarding facility to the proper party, and make sure all necessary repairs, adjustments and/or general issues are ad-dressed and resolved.
- Help maintain budgeted standards for chemicals, utilities, and equipment repair and re-placement.
- Help increase car counts.
- Reduce down time on days and shifts managed.
- Fulfill all responsibilities as a supervisory employee. Notifying HR and Site Manager immediately when there are employee concerns including but not limited to leave of absence, worker compensation, wage and hour, working off the clock, disability accommodations, workplace harassment or other employee relations matters.
- Assist in decreasing errors in vehicle cleaning and dames to vehicles.
- Increasing Memberships:
- Increasing Member and Customer Satisfaction:
- Increase processing speed at the XPT's:
- Develop Skills:
- Handle additional duties as assigned.
- Required to be physically capable of executing all essential functions to perform the job with or without accommodation: >80% of the time the employee in this role will be in physically demanding conditions (sun, rain, wind, heat, confined spaces, high volumes of traffic and high-volume noise and sound).
- Willingness to work a flexible schedule, nights and weekends.
- A positive attitude and ability to be a friendly, team-player
- Attend and perform well at any training programs assigned.
- Able to move about to access a variety of tools and office equipment
- Able to consistently operate a computer or other electronic device
- Able to ascend or descend a ladder, crouch or crawl
- Ability to lift up to 50 lbs., lift overhead, twist and turn body when appropriate
- Must be able to communicate clearly through both verbal and written form
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Shift Supervisor - San Diego, United States - Soapy Joe's Group, Inc.
Description
Job Type
Full-time
Description
All Soapy Joe's employees are expected to act responsibly, guided by our mission, vision and core values at all times to represent the Soapy Joe's brand promise to employees and customers.
MISSION: We're driven to clean cars, protect the environment and shine in our communities.
VISION: A Soapy Joe's air freshener in every windshield in San Diego
VALUES:
REQUIREMENTS: DEGREE
High School Diploma or equivalent
REQUIREMENTS: PHYSICAL
$19.50 per hour