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- Support the onboarding of new users
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- Associate degree in Computer Science or a related field or equivalent experience
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- Experience with Windows, Linux, Android, and iOS operating systems
- Advanced knowledge of the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Basic Networking and TCP-IP knowledge
- VOIP and IP Telephony knowledge
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- Bachelors Degree in Information Systems, Computer Science or related field
- Scripting and desktop automation experience
- Basic server administration experience
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IT Support Engineer - Pinehurst, United States - Persistent Systems LLC (New York)
Description
Job Description & Responsibilities:
Persistent Systems is looking for an IT Support Engineer to support our geographically dispersed user base. You will be responsible for administration and internal support of the companys PCs, printers, servers, phones, and related equipment. Day-to-day responsibilities include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations on Windows 10 and Ubuntu. You will respond to inquiries and requests for assistance with software, hardware, and other problems requiring resolutions. You will provide expertise, advice, and advanced knowledge, to users including in-depth problem-solving to help diagnose and resolve system issues. You will also open, track, and close support tickets, while reporting back to end-users.
Position Responsibilities
Minimum Qualification
Preferred Qualifications
The base pay for this role can vary from $30 to $37.50 an hour based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick time and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts.
Company Overview :Persistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for Government and commercial applications. The radios are typically worn on the person, mounted to manned vehicles, integrated into autonomous unmanned vehicles, or installed at fixed sites. The systems provide on-the-move data, voice, video, and situational awareness capability. Located in the heart of New York City, Persistent Systems is an exciting company that is passionate about delivering cutting edge products.
