Partner Account Manager - Rochester - Elavon

    Elavon
    Elavon Rochester

    18 hours ago

    Description


    divh2Partner Account Manager/h2pAre you passionate about building strong client relationships and driving business growth? Do you thrive in a role where collaboration, strategy, and customer advocacy are at the forefront? Imagine working on-site with your client to optimize processes but also create meaningful partnerships that deliver exceptional value.

    If youre ready to make an impact and take ownership of revenue growth while providing top-tier service, this opportunity is for you/ppThe Partner Account Manager role is part of our Merchant Payment Services segment.

    This is a hybrid position based in Rochester, NY.

    In this role, youll spend part of the week onsite with one of our strategic partners, providing hands-on support and strengthening the partnership.

    /ppWhat youll do:

    /ppDirectly and through Account Representatives, manage all relationship management activities for clients in the assigned business segment and/or geographical region. Ensure that customers receive an optimum level of products and services that fully meet or exceed expectations. Ensure that the assigned area attains or exceeds profit objectives through development of new business opportunities and retention of existing profitable relationships. Provide high level, responsive, quality service to clientele.

    /ppKey Responsibilities:

    /pulliClient Relationship Management:
    Maintain and strengthen long-term partnerships, serve as the dedicated advocate, address inquiries, and ensure high-level support to drive revenue growth

    /liliRevenue Growth Initiatives:

    Collaborate with Elavons Portfolio Management team and the partner to identify and execute upsell as well as cross-sell opportunities aligned with partner initiatives, directly contributing to revenue targets

    /liliProcess Optimization:

    Lead efficient onboarding, support, and training efforts with a focus on streamlining workflows and enhancing operational efficiency

    /liliLocal Collaboration:

    Travel locally as needed to visit partner offices, conduct workshops, and work closely with partner teams to align on goals and deliverables

    /liliCross-Functional Support:

    Collaborate with internal teams to advocate for partner needs and identify opportunities for emerging projects

    /li/ulpBasic Qualifications:

    /pulliBachelors degree, or equivalent work experience/liliTypically eight or more years of relevant experience/li/ulpPreferred Skills/Experience:/pulliStrong understanding of all products and services applicable to target client segment/liliConsiderable knowledge of applicable policies and procedures/liliAdvanced knowledge of all organization products and operations/liliDemonstrated sales and marketing skills and abilities/liliStrong organizational and managerial skills/liliAbility to develop and administer budgets/liliEffective interpersonal, verbal and written communication skills/li/ulpBenefits:/pulliHealthcare (medical, dental, vision)/liliBasic term and optional term life insurance/liliShort-term and long-term disability/liliPregnancy disability and parental leave/lili401(k) and employer-funded retirement plan/liliPaid vacation (from two to five weeks depending on salary grade and tenure)/liliUp to 11 paid holiday opportunities/liliAdoption assistance/liliSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law/li/ulpU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law./p/div

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