Patient Access Representative - Altoona, United States - UPMC

UPMC

Verified Company

Altoona, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Purpose:

Greets and registers incoming patients, checks patients out and schedules future appointments to ensure efficient patient flow by performing the following duties.

Responsibilities:

Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
Work on Wait/Rescheduling lists for providers and resources and schedule patients accordingly.
Carries out alternative workflows during system(s) downtime.
Follow all workflows related to your department.
Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance the following policy at the end of each day.
Check for any special type appointment and obtain any eligibility requirements needed.
Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on the paperwork.
Communicate effectively with the patient to understand their AVS.
Answers telephones, directs and handles calls as needed.
Work with patients on utilization of Welcome Kiosks.
Work Encounters without Charges report.
Assists patients with questions about insurance and UPMC/BMA policies.
Maintains & troubleshoots problems that arise with computers, printers, scanners, label printers, and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools, or staff messages.
High School Diploma or GED required.
Graduate of an accredited Medical Secretarial School preferred.
Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred.