Front Desk Administrator - Wheaton, United States - Spectrios Institute for Low Vision

Description

About Spectrios Institute for Low Vision:
Spectrios Institute for Low Vision (Wheaton, IL) is a non-profit organization specializing in low vision rehabilitation.

Our mission is to empower children and adults with vision loss to optimize their visual capabilities and independence through the use of prescriptive tools, technology, rehabilitative training, and inspiration.

Through our life-changing programs and services, we ensure that individuals, regardless of income, have equal access to the support they need.

At Spectrios, we take a collaborative team approach to help our patients meet their individual goals.


About the Opportunity:

Job responsibilities:

• Effectively communicate the organization's services, staff credentials, and programs, ensuring clear understanding and promoting sales of services and products in a positive and engaging manner.
• Foster positive patient experiences through empathetic and attentive care.
• Proactively assist patients and anticipate their needs.
• Ensure thorough preparation for patient visits to deliver exceptional service.
• Complete all necessary paperwork accurately and address patient inquiries promptly.
• Ensure a clean, organized, and welcoming environment for patients and guests.
• Maintain detailed and accurate patient records with confidentiality and compliance in mind.
• Adhere to HIPAA guidelines and regulations to safeguard patient privacy.
• Manage inventory levels and place orders for office supplies as needed
• Provide general office support and assist the Executive Director as needed.
• Facilitate timely processing, distribution, and tracking of all necessary documentation for optometrist review and signature.
• Assist with scheduling appointments when necessary.
• Answer telephones, field questions, and direct the caller to the appropriate person.
• Process payments and deposits
• Consistently demonstrate the ability to respond to changing situations, reprioritize work as needed, and minimize nonproductive time by engaging in activities that support the organization's business goals and objectives during slow periods.

Qualifications:

• Minimum of a high school diploma or GED required.
• Minimum of 2 years of experience managing a front desk, preferably in a clinic setting.
• Proficiency with Microsoft Office.
• Effective communication skills, both written and verbal.
• Strong interpersonal skills with demonstrated empathy and etiquette.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Exceptional ability to multitask while maintaining meticulous attention to detail.
• Highly selfmotivated with the ability to thrive both independently and collaboratively within a team environment.
• Capability to sit for extended periods of time while performing administrative tasks and assisting patients at the front desk.
• Physical requirements: Ability to lift up to 50 pounds as needed for tasks such as moving equipment or supplies.

Pay:
$ $25.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No nights

Experience:

• Front desk: 2 years (required)

Ability to Commute:

• Wheaton, IL required)

Ability to Relocate:

• Wheaton, IL 60187: Relocate before starting work (required)

Work Location:
In person