Receptionist/administrative Assistant Ent Office in - Garden City, United States - Saul Modlin, MD, FACS, FAAP

Description

Fast paced growing modern ENT practice is seeking an experienced receptionist/administrative assistant for our front desk who is a self-starter, eager and can work independently as well as within the team to support practice operations in this full-time role.

Responsibilities:

• Provides front line contact by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
• Provides clerical and administrative support to physicians and is a liaison between departments.
• Helps direct patients to appropriate setting and facilitates patient flow.
• Scheduling appointments and have a working knowledge of providers, understanding systems, processes, and services rendered.
• Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
• Possesses an understanding of when to escalate calls to a supervisor.
• Answers the telephone promptly and in a polite and professional manner to meet office and customer service standard of excellence.
• Check patients in or out, collect copays, scan insurance cards and ensure other required documents are reviewed and signed.
• May schedule testing according to office guidelines and patient's needs.
• May schedule and confirm testing, surgeries, and procedures according to office guidelines.
• Ensures all documents are maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.

May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.

• May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Smart Text.
• Performs other duties as assigned.

Experience & Qualifications:

• At least 1 year of experience in a physician practice setting in an administrative support role.
• High comfort level with direct patient interaction.
• Understanding of HIPAA and patient confidentiality.
• Must have the ability to multitask and manage time effectively.
• Excellent written and verbal communication skills.
• Outstanding problemsolving and organizational abilities.

Education:

• High school diploma or equivalent; required
• Some college; preferred

Pay:
$ $28.00 per hour


Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

- administrative support: 1 year (required)


Pay:
$ $28.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Garden City, NY: Relocate before starting work (required)

Work Location:
In person