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    Director of Operations Fulfillment- Inventory Management - Fargo, United States - Numotion

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    Description

    Join our team at Numotion and become part of the nation's leading provider of Complex Rehabilitation Technology. At Numotion, we are dedicated to helping individuals with unique medical and functional needs by providing them with personalized mobility products and services. From manual and powered wheelchairs to medical supplies, we are committed to enhancing the quality of life for people with disabilities, empowering them to engage fully in daily activities. Our success in the Complex Rehabilitation Technology industry stems from our diverse workforce, comprising individuals with various backgrounds and experiences. We foster an inclusive work environment that values open communication, active listening, and continuous actionable steps.

    Position: Director of Operations Fulfillment

    Company: Numotion

    RESPONSIBILITIES SUMMARY:

    The Director of Operations Fulfillment is accountable for overseeing efficient shipping/receiving, inventory management, assembly, and delivery operations at the local level. This role entails coordinating and supervising branch personnel to ensure exceptional customer service delivery and maintain a secure and productive work environment.

    KEY RESPONSIBILITIES:

    • Lead and guide the order fulfillment team to uphold high levels of customer satisfaction and retention.
    • Manage recruitment, training, coaching, and performance evaluation of staff members.
    • Supervise all warehouse activities, including shipping/receiving, inventory control, product returns, and availability of rental/demo equipment.
    • Generate required inventory reports for the designated territory.
    • Offer insights and action plans to enhance operational efficiency.
    • Collaborate across functions to facilitate equipment procurement and delivery, ensuring timely service provision.
    • Partner with cross-functional leaders to plan equipment deliveries and meet revenue objectives.
    • Address and resolve escalations in accordance with established procedures in collaboration with other internal departments.
    • Ensure quality standards to enhance customer satisfaction and streamline turnaround times.
    • Effectively schedule and manage distribution routes.
    • Implement Numotion's best practices and promote operational standardization within the assigned territory.
    • Utilize reporting tools to optimize business performance.
    • Ensure direct reports adequately support internal and external customer needs.
    • Ensure compliance with company policies and regulatory requirements in all activities and operations.
    • Perform other duties as assigned.

    QUALIFICATIONS AND SKILLS:

    • Bachelor's degree in a relevant field or equivalent experience.
    • Minimum of five years of operational experience.
    • At least two years of supervisory experience with a focus on leadership, mentorship, and coaching.
    • Valid State Driver's License and a satisfactory driving record.
    • Willingness to travel frequently across geographical locations.

    DESIRED QUALIFICATIONS AND COMPETENCIES:

    • Familiarity with complex rehab equipment and products.
    • Demonstrated technical or mechanical proficiency.
    • Basic understanding of financial reporting.
    • Experience in healthcare management or exposure to healthcare settings.
    • Ability to collaborate effectively in a matrixed environment to achieve common objectives.
    • Proven track record of driving change and fostering acceptance of change in dynamic environments.
    • Proficiency in MS Word, Excel, PowerPoint, and Outlook.
    • Adept at leveraging technology and adapting to innovative environments.
    • Prior experience in physical inventory management and remote inventory systems.

    LEADERSHIP PRINCIPLES:

    • Results-oriented - focuses on setting and achieving challenging goals.
    • Forward-thinking - connects trends and underlying factors to actionable strategies.
    • Resolution-driven - addresses issues promptly.
    • Compassionate - demonstrates empathy and concern for others.
    • Problem-solver - breaks down complex issues into manageable components.

    Numotion offers competitive compensation packages, comprehensive benefits including medical, dental, and vision coverage, disability plans, 401k, and life insurance. We are an equal opportunity employer dedicated to fostering a diverse workplace that mirrors the communities we serve. Discrimination based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status is not tolerated at Numotion. We maintain a drug-free workplace, and candidates must successfully complete a drug test before commencing employment.



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