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    Enterprise Technical Support Engineer - Austin, United States - Lenovo

    Lenovo
    Lenovo Austin, United States

    2 weeks ago

    Default job background
    Description
    Enterprise Technical Support Engineer - Azure Stack
    General Information
    Req #

    WD
    Country/Region:

    Canada

    State:

    Ontario

    City:

    Markham

    Date:

    Tuesday, March 26, 2024

    Working time:

    Full-time
    Additional Locations

    :

    United States of America - New York - New York

    United States of America - Illinois - Chicago

    United States of America - Georgia - Atlanta

    United States of America - Minnesota - Minneapolis

    United States of America - North Carolina - Raleigh

    United States of America - North Carolina - Durham

    Canada - Ontario (Mobile) - Markham

    United States of America - North Carolina - Morrisville

    United States of America - Minnesota - Austin

    United States of America - Georgia - Dallas

    United States of America - Florida - Florida City

    Why Work at Lenovo
    We are Lenovo. We do what we say. We own what we do. We WOW our customers.

    Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

    Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

    This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via ourStoryHub ) .
    Description and Requirements
    The Infrastructure Solutions Group (ISG) Technical Support Engineer is a critical member of the Lenovo Services Delivery team. We're looking for a professional who is well-rounded and customer-focused, with a love for solving problems. As a Tier 2 Cloud Services Technical Support Engineer you will be a part of an award-winning support team that provides Azure customers the highest level of support while working on an industry-leading product
    What you'll be doing:


    • Research, troubleshoot and resolve technical issues involving Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.
    • Document all technical inquiries and develop content for knowledge base.
    • Support key internal initiatives involving pre-release testing, validation and documentation.
    • Provide highly technical end-user support to clients via telephone, chat and ticketing system.
    • Resolve complex, collaborative calls working with Level 3 teams and Software development teams,
    Provide knowledge transfer and informal training to clients and co-workers.

    • Serve as the primary point of contact for ISG's Microsoft Premier Support for software, and overall problem resolution responsible for end-to-end case management.
    Basic Qualifications

    • 3+ year of experience in technical support in below Windows-based products.
    o MS Windows Server Software
    o Microsoft Azure Stack HCI Software
    o Microsoft Azure Stack Hub Software
    o Microsoft Azure Kubernetes Services
    Preferred Qualifications:


    • 3+ years of experience in at least one major virtualization platform such as Hyper-V, VMWare, KVM, AHV, XenServer, etc. Any certificate in these technologies would be a plus.
    o Knowledge of snapshotting, replication, High Availability and Disaster Recovery concepts are crucial
    o Knowledge or experience of Public cloud platforms such as AWS or Azure is also great

    • 3+ years of experience in Technical Support and Ticketing Software Skills
    o You should be familiar with ticketing platforms like Jira, Dynamic365, Salesforce, etc.
    o Experienced in engaging with customers and peers in a technical and professional environment.
    o Good communication and soft skills.
    o Excellent verbal and written language skills, customer issue handling, and communications skills are essential to this position.

    Candidates may undergo a detailed interview process consisting of technical scenarios, customer skill vetting, as well as role play interviewing and hands-on problem recreation and problem resolution testing.


    • Experience with Storage Area Networks and Storage technologies.
    o iSCSI, NFS, CIFS are all integral to our platform.

    Understanding the differences and use-cases, as well as having the experience to effectively work with these technologies, is very useful.


    • Experience working with Enterprise-grade Data Center hardware
    o Knowledge or experience of datacenter procedures, practices, and equipment can help our customers and peers nail down those pesky install issues
    o Hyperconverged platforms are best.

    • Server remote management experience
    o Such as XClarity Controller, IMM, ILO, BMC, U38, etc.

    • Ability to write and interpret common scripting languages.
    o Bash, Python, and PowerShell are most used, but any solid coding experience is useful.
    The base salary range budgeted for this position is $75,000 - $100,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at

    In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/26/2024 – this applies to both internal and external candidates.

    Additional Locations

    :

    United States of America - New York - New York

    United States of America - Illinois - Chicago

    United States of America - Georgia - Atlanta

    United States of America - Minnesota - Minneapolis

    United States of America - North Carolina - Raleigh

    United States of America - North Carolina - Durham

    Canada - Ontario (Mobile) - Markham

    United States of America - North Carolina - Morrisville

    United States of America - Minnesota - Austin

    United States of America - Georgia - Dallas

    United States of America - Florida - Florida City

    Canada, * United States of America

    Canada - British Columbia (Mobile) , * Canada - Ontario (Mobile) , * United States of America - Alabama , * United States of America - Alaska , * United States of America - Arizona , * United States of America - Arkansas , * United States of America - Connecticut , * United States of America - Delaware , * United States of America - District of Columbia , * United States of America - Florida , * United States of America - Georgia , * United States of America - Idaho , * United States of America - Illinois , * United States of America - Indiana , * United States of America - Iowa , * United States of America - Kansas , * United States of America - Kentucky , * United States of America - Louisiana , * United States of America - Maine , * United States of America - Maryland , * United States of America - Massachusetts , * United States of America - Michigan , * United States of America - Minnesota , * United States of America - Mississippi , * United States of America - Missouri , * United States of America - Montana , * United States of America - Nebraska , * United States of America - Nevada , * United States of America - New Jersey , * United States of America - New Mexico , * United States of America - New York , * United States of America - North Carolina , * United States of America - North Dakota , * United States of America - Ohio , * United States of America - Pennsylvania , * United States of America - South Carolina , * United States of America - South Dakota , * United States of America - Texas , * United States of America - Virginia , * United States of America - West Virginia

    United States of America - New York - New York , * United States of America - Illinois - Chicago , * United States of America - Georgia - Atlanta , * United States of America - Minnesota - Minneapolis , * United States of America - North Carolina - Raleigh , * United States of America - North Carolina - Durham , * Canada - Ontario (Mobile) - Markham , * United States of America - North Carolina - Morrisville , * United States of America - Minnesota - Austin , * United States of America - Georgia - Dallas , * United States of America - Florida - Florida City

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