Miguel Esteves

Agile Product Owner | PepsiCo. 

JAN  2022 – 2023, REMOTE

• Set and maintained a product vision to align the company's holistic cost management goals and objectives of saving over $2M in manufacturing labor with our product strategy.
• Defined a roadmap to share goals and milestones with our stakeholders and members of the product team.
• Performed user research to focus on outcomes, identify pain-points, and understand the user’s needs.
• Translated needs and requirements into features and functional user stories using agile methodologies towards a labor optimization, planning & reporting solution. 
• Collaborated with cross-functional teams to bring our product to market, utilizing a human-centric design approach that ensure products met the needs of the target users.
• Prioritized backlog items based on its business value and size of its effort.
• Worked closely with QA to ensure acceptance testing efforts were completed.
• Partnered with business to drive adoption of the solution in the Latin America and Global sectors.
• Helped educate business users through our onboarding process and collected feedback from usability testing efforts to further optimize user experience.

Senior Product Owner | FedEx Express 

AUG  2019 - 2021, MIAMI, FL

• Collaborated with a team of six to support the development of an existing customer-facing web application for the finance solutions engineering department.
• Led the implementation of the end-to-end electronic invoicing solution for Costa Rica and Guatemala, generating over $1M annual revenue and a more user experience friendly platform.
• Helped refine features and user stories during refinement sessions to ensure direction given in user stories and acceptance criteria fully supported the product requirements.
• Mobilized key players to identify requirements and recommend solutions based on government compliance, user needs, and dev/sec/ops principles across the Latin American and Caribbean regions for the implementation of an electronic invoicing solution.
• Worked together with QA to minimize the rate of bugs opened on a quarterly basis by more than 30% by managing the internal IT ticketing system.
• Boosted testing efficiency by over 75% by mapping out key data points and developing an automated solution using Visual Basic to generate test data, allowing for continuous integration and deployment of value-added features.
• Provided strategies and structure for the transition from the legacy application to more modern and modular technologies on the front-end, utilizing Angular and React frameworks and developing with Javascript and Typescript languages.

Business Analyst | FedEx Express

NOV 2011 - 2019, MIAMI, FL

• Integrated strategies based on sales forecasts to accommodate capacity required for the successful movement of international shipments, resulting in a 400% increase in a 5-year span.
• Recognized for a regional leadership award in 2019 for the outstanding work in leading the team during record high peak seasons, successfully clearing over 400k cut flowers and cuttings.
• Tested internal import clearance applications to ensure the movement of over 750k international shipments importing to Miami.
• Improved reporting by automating several steps when analyzing key performance indicators within the logistics department.
• Identified gaps and gathered requirements for any new importing commodity.

Logistics Operations Specialist | FedEx Express

FEB  2001 - 2011, MIAMI, FL

• Led teams of up to 15 during peak seasons to ensure the successful movement of over 200 thousand shipments.
• Provided operational oversight to ensure efficient outcomes for our partner carriers, handling agencies, shippers, and consignees.
• Managed aspects of expediting difficult shipping situations (new product introductions, customs clearance, cold-chain maintenance, etc.) to ensure timely delivery.
• Directly involved with the testing and implementation of new commodities, logistics software, and transportation routes.
• Daily interaction with brokers, engineers and management addressing operational matters, procedural changes, and concerns.