Administrative Assistant/customer Service Rep - Hustisford, United States - Berlon Industries

Berlon Industries

Verified Company

Hustisford, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Administrative Assistant - Customer Service

Work Hours - 8:00am - 4:30pm M-F

Duties and Responsibilities:

Data entry of customer orders
Receive inbound calls of customer requests and provide resolution to customer concerns.
Prepares shipments for customer or commercial pickup; determine the most economical and efficient shipping method.
Prepare bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.
Track shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
Communicates with other company departments in a respectful, friendly manner, always supplying accurate and complete information to their inquiries or when requesting information from them to assist with a customer question or need.
Provides appropriate support as requested to reps, distributors, sales managers, or team members from other areas of company.
Clerical activity such as: Special projects, issuing product returns/credits/debits. Research into payment discrepancies, shortages, checking available stock, tracking shipments, updating customers on existing orders, etc.

Sort, collate and file records and all corresponding documentation.

Record discrepancies or damages of shipments and notify carrier and/or supplier.

Minimum Job Requirements:

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

High school diploma or GED, at least 5 years of experience that is directly related to the duties and responsibilities specified.

Basic product knowledge with a demonstrated ability to assist customers with product recommendations and suggest positive solutions to problems with products or service.
Uses sound judgment and has a sense of urgency toward ontime task completion.
Proven ability to handle customer issues while staying composed and having a professional attitude and demeanor.
Knowledge of postal or commercial shipping methods and procedures.
Selfmotivated team player, positive attitude, and the ability to work well with a multitude of departments, with mínimal supervision.

Pay:
$ $20.00 per hour

Expected hours: 40 per week

Benefits: