Animal Care Counselor - Long Beach, United States - spcaLA

Description

Under the direct supervision of the PAC Supervisor, conducts pet adoptions, sells merchandise, and gives quality customer service to the public, fellow staff and all visitors of the facility.

• Work the front counter assisting the public with intake of animals, animal adoptions and general information inquiries.
• Answer telephones and effectively respond to phone and inperson inquiries pertaining to lost pets, found pets, animal adoptions, days and hours of operation and other general agency information.
• Process and maintain all records as required to ensure accurate and timely information. Records such as animal records, money transactions and shelter database.
• Daily cattery cleaning and assist with dog kennels as needed.
• Maintain front office clean and organized.
• Handle animals at front counter as needed.
• Provide general office and clerical support.
• Other duties as assigned.

• Proven excellent customer service experience.
• Experience working with animals in a sheltering or commercial environment is desirable.
• Ability to work well and communicate effectively with the public, management, fellow employees and volunteers.
• Ability to work efficiently under pressure and show maturity and good judgment.
• Ability to multitask and work in fast paced environment
• Must be able to work comfortably and safely with all types of animals.

• Various breeds of dogs, cats and other domestic animals.
• Various kinds of animal behavior.
• Basic domestic animal care; common illnesses, and safe and humane animal handling.
• Computer operations and multiline telephones.

• Requires the ability to stand, walk, run, sit and kneel, crouch or crawl and climb different levels of height.
• Perform works which involves frequent lifting, carrying and/or pushing of 25 lb. and occasionally lift, push and/or move up to 50 lb. or more. The employee will also be required to lift and carry equipment and supplies.
• While performing this job the employee is regularly required to use hands & fingers; handle or feel objects, tools or controls; reach with hands and arms; and talk and listen.
• Work with and restrain animals of all sizes.

• Dealing with possible unruly, vicious and dangerous animals and intake of such animals safely and humanely.
• Dealing with possible hostile or overly emotional public.
• Ability to handle heavy and fastpaced workload; strenuous physical activity.
• Possible exposure to parasites and infectious diseases.
• Must be willing to work irregular hours, shifts, weekends, holidays and standby.
• Exposure to all types of weather conditions.
• The noise level in performing this job varies depending on the task being performed.

• 401(k)
• 401(k)

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift

• Inperson