Customer Specialist - Ashland, United States - Eurofins USA Environment Testing

Eurofins USA Environment Testing

Verified Company

Ashland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

Advise walkin clients about service information and project preparation.
Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
Unpack shipments and document receipt of sample.
Update client and project data records in LIMS and CRM software systems.
Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
Ability to assist with administrative tasks as necessary.
Teamwork is the foundation of success at Eurofins CEI; We perform other tasks as needed across departments.

Qualifications

Education/ Experience:

HS Diploma or equivalent
Customer service experience 12 years
Experience working in a laboratory setting preferred.

Ability and/or Skills:

Excellent written and verbal communication skills
Active listening
Clientfocus
Computer literate (Office suite, Adobe PDF, CRM)
Prioritization and ontime execution of tasks
Process improvement
Problemsolving and solution orientation
Demonstrated ability to sell solutions as a result of active listening
Strong interpersonal skills (people, social, emotional intelligence)
Proactivity
Team player who can selfmotivate
Performs well under pressure; thrives in fastpace environment
Growth mindset

- telephone system managemnet

Additional Information

Compensation:
$18 / hour.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

What we Offer:

Excellent fulltime benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays

Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.

We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure :40 the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.

It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations.

It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca.

900 laboratories in 61 countries.

Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Pay:
$18.00 per hour

Expected hours:
No less than 40 per week

Benefits: