Bartender - Wayland, United States - Tavistock Restaurant Collection

Tavistock Restaurant Collection Wayland, United States

1 week ago

Description

POSITION SUMMARY

The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest's needs while preparing perfect beverages made to our standards in a timely manner.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

Maintain proper grooming and uniform standards
Deliver genuine hospitality to and establish emotional connections with our guests
Contribute to the overall teamwork and success of the restaurant
Communicate effectively with guests and team members
Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
Presents the best we have to offer, never selling the guest anything
Prepares drink orders for guests and servers according to recipes in a timely manner
Execute beverage tray service Answer guest questions regarding food and beverage offerings
Adhere to all alcohol awareness procedures
Handle guest complaints professionally and alert a manager immediately
Process payments and handle cash professionally and accurately
Communicate with managers and hosts regarding table availability and key table updates
Follow up with guests about their meal and dining experience to ensure great guest satisfaction
Maintain a high level of cleanliness and sanitation
Demonstrate professional and gracious demeanor at all times
Perform all opening, running, and closing duties accurately
Perform any job function requested by the management team

POSITION QUALIFICATIONS

Competency Statement(s)

Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks
Communication - Listens to others and communicates in an effective manner
Confidence - A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
Customer Focus - Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
Problem Solving - Resolves difficult or complicated challenges
Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: Experience using a Point of Sale (POS) system

Certificates & Licenses: N/A

Other Requirements: Must meet the local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time

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