- Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
- Expert knowledge of the general/ technical aspects of the job.
- Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative, and technical knowledge are required to resolve problems.
- Work is completed independently and has the ability to handle most unique situations.
- Frequently determines methods and procedures for new assignments.
- May supervise the activities of other non-exempt employee.
- Ensure a high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, provide guidance, and escalate issues according to established procedures.
- Provide software service, pre-sales, post-sales, or service delivery support.
- For Mission Critical Customers, provide proactive and some reactive services.
- Monitor operation performance and work on corrective action plans (if needed).
- Provide input about Customers' business and industry trend information into the Account Support Plan.
- Mentor /Coach new hires on work processes and procedures.
- Responsible for account growth and retention.
- Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.
- Experience with support of a full range of HP products in the Customer base.
- Proactive account management experience must meet HA/MCS qualifications.
- Broad knowledge of corporate policies, products, markets, and processes, as well as an understanding of business management principles and practices.
- Thorough knowledge of administrative or technical.
- Demonstrate state-of-the-art technical, functional, or business knowledge.
- Recognized as an expert in one or more industry or advanced specialty areas.
- Demonstrated strong knowledge of O/S, UNIX, and networking.
- Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.
- Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.
- Prevent unplanned outages or data loss by proactively escalating issues.
- Superior Customer relationship-building skills that help move from transactional relationships to long-term relationship activities with Customers.
- Ability to perform while under extremely high-pressure situations.
- Demonstrate skills in management, planning, problem-solving, innovation, analysis, communication, and negotiation.
- Secure ITIL knowledge certification with the ability to communicate business and IT alignment value.
- Provides leadership and coaching to Field Technical Support Representatives.
- Develop basic knowledge of change management processes and tools.
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Electro-Mechanical Engineer - Brea, United States - BCforward
Description
Electro-Mechanical EngineerBCforward is currently seeking a highly motivated Electro-Mechanical Engineer in Brea CA 92821.
Position Title: Electro-Mechanical Engineer
Location: Brea CA 92821
Anticipated Start Date: Tentative start Date 06/03/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 01 year's Contract with a strong possibility of extension
Job Type: Contract (40 HRS WEEKLY), [CONTRACT], [Onsite]
Pay Range: $25/hr - $30/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
Electro-mechanical knowledge, Networking Skills
Job Description:
electro-Mechanical Assembler, electrical engineer, Mechanical Engineer, Mechanical Assembler, Electro-Mechanical engineer
Who to Contact: Priyanka Samindla
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code when responding to this ad.
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Job Snapshot
Employee Type
Contractor
Location
Brea, CA (Onsite)
Job Type
Information Technology
Experience
Not Specified
Date Posted
05/02/2024
