IT Audio/Visual Technician III - University Park, United States - Governors State University

Governors State University University Park, United States

1 week ago

Description

Governors State University (GovState) is seeking to hire an Information Technology (IT) Audio/Visual Technician Ill to provide audio/visual design, deployment, repair and troubleshooting, and technical support for GovState classrooms, conference rooms, lecture halls, and events.

This position interacts with almost every level of the organization (board members, administrators, faculty, staff, and students), where being courteous and maintaining a high level of professionalism is critical.

This position may also provide technical support for computer operations, repair, imaging, deployment, user support (hardware and software), monitoring service desk ticket queues, creating and resolving tickets, and various other duties as assigned.

This position also monitors, operates, coordinates, assists, and trains others in operating audio/visual equipment hardware/software, computer hardware/software, and peripherals to achieve desired results.

Works independently with minimal supervision, creates documentation when necessary, may conduct and/or assist in training sessions, and assists in scheduling and distributing work with other staff members, student workers, and temporary workers.

Updates supervisor on the status of projects and technical issues.

Exercises sound judgment and creativity in correctly selecting and applying processes and procedures and determining when to refer problems to their supervisor or the next level of support.

May provide information and training to faculty, staff, students, or the general public on established policies and procedures and/or services provided.

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