- Product technical subject matter expert supporting the commercial quoting and sales of skylights. Support will include hypercare where technical input, responses and solutions are time sensitive.
- Provide product installation, application and market insight support.
- Point of contact for reporting of commercial product technical support issues and communicating solutions to the markets.
- Provide technical documentation for new commercial product launches.
- Coordinate with Development and quality teams in reporting and resolving commercial product technical complaints.
- Coordinate product updates for VELUX commercial quoting systems.
- Provide assistance as needed for pre and post sales technical support for engineered systems.
- Provide product warranty correspondence for commercial projects as requested.
- Provide controls support for VMS systems installation.
- Calculate structural load calculations for engineered skylight systems.
- Provide daylighting calculations for commercial skylight systems.
- Architectural specifications creations and updates.
- Responsible for technical product documentation creations, deletions, and updates.
- Coordinate new commercial product launch service issues reporting and resolution with Product Development and Technical Service.
- Bachelor's degree in engineering required, with the following being preferred: Three to five years of structural or mechanical engineering; Structural engineering design or calculation experience; Professional Engineer (PE); or Experience in domes or commercial structural skylights.
- Exhibits self-drive and is able to operate without direct supervision.
- Ability to read specifications and interpret blueprints.
- Ability to create professional working relationships with sales representatives, specifiers, customers, etc.
- Effective communication skills, both oral and written, are a must.
- Proficient with Microsoft Office Suite is required. Experience with SAP preferred.
- Ability to stay informed of current industry trends and share as applicable with internal Velux team.
- Excellent decision making and problem-solving skills.
- Must possess good planning, prioritizing, and goal setting skills.
- Must present a positive and professional appearance and image.
- Ability to perform the essential functions assigned to the position.
- Compliance with all rules of conduct, safety regulations and policies provided in Employee Handbooks, on Company bulletin boards/announcements, terms/conditions of employment or other means of communication is a requirement of the job.
- Group Health Insurance Plan
- Dental Plan
- Vision Care Plan
- Prescription Drug Card Program
- Long-term Disability
- Short-term Disability
- Paid Maternity and Parental Leave of Absences
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Cancer Protection Plan
- Company Matched 401(k) Retirement Plan
- Flexible Spending Accounts
- Educational Assistance Program
- Vacation Day Program
- Sick Day Program
- Service Recognition Program
- Performance Incentive Programs
- And Much More
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Technical Product Specialist - Greenwood, United States - VELUX
Description
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future.
From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
The primary purpose of this job will be to assist the commercial business by providing technical expertise on technical issues and providing hypercare technical support on commercial skylight quotes and sales. This position will also be responsible for developing and maintaining all market technical documentation to support commercial sales.
Primary Responsibilities:
Starting Monthly Salary: $7930 - $9915 compensation is based on the skills and experience of the candidate.
Qualifications
Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:
VELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
E-Verify
VELUX uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
