- Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PCs, Network Printers, and Smartphones, in accordance with current standards and SLAs.
- Work with users to appropriately diagnose the nature of their problems and resolve software, hardware, and telephone device issues as well as access requests and other support requests/troubleshooting.
- Minimum 2 years of experience supporting applications, hardware, and Windows operating systems.
- MS operating systems and office products
- Experience with Dell desktops and laptops and products (iPads, iPhones, and Macbooks)
- Printer configuration and support
- Networking - Cisco switches and wireless APs (assist with getting these installed)
- VoIP phones and systems
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Support Analyst - Greenwood, United States - Collabera LLC
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Role: IT Support Specialist
Location: Greenwood, SC
Duration: 6+ Months
Responsibilities:
Required Skills:
If you are interested and want to know more about the role, kindly reach out at
Support Analyst