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    Field Service Training Manager - Clinton, United States - GEA

    GEA
    GEA Clinton, United States

    2 weeks ago

    Default job background
    Engineering / Architecture
    Description
    Join Our Dynamic Team as a Training Manager at GEA


    Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Training Manager to join our team.

    With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.


    The Field Service Training Manager will be responsible for designing, implementing, and managing comprehensive Field Service training programs for our field service technicians who are responsible for installing, maintaining, and repairing industrial process equipment in the food, beverage and Pharma industries.

    The ideal candidate will have a strong background in industrial equipment servicing, along with exceptional leadership and instructional abilities.


    The ideal candidate for the Field Service Training Manager role has worked within the company or industry for an extended period and has a detailed understanding of its policy and processes or related field is beneficial to understand the full scope of training needs and company policy.

    Individuals who possess excellent interpersonal skills and work well in a collaborative environment tend to excel in the Training Manager position.

    Responsibilities / Tasks


    Develop and implement training programs to ensure field service technicians are proficient in installing, troubleshooting, and repairing industrial process equipment for the food, beverage and pharmaceutical industries.

    Create training materials, including manuals, presentations, videos, and hands-on exercises, to effectively convey technical concepts and procedures.

    Coordinate and conduct training sessions at company facilities, client sites, and online platforms, ensuring all technicians receive consistent and thorough training.

    Assess Field Service training needs, customer training needs and performance gaps among field service technicians and adjust training programs accordingly.

    Stay updated on the latest technologies, industry trends, and best practices related to industrial process equipment servicing, and incorporate relevant information into training materials.

    Collaborate with internal teams, including engineering, product development, and customer support, to gather feedback and insights to enhance training programs.

    Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make recommendations for improvements.
    Provide ongoing support and mentorship to field service technicians, offering guidance and assistance in resolving complex technical issues.
    Maintain documentation and records of training activities, certifications, and qualifications of field service technicians.
    Ensure compliance with safety regulations and company policies throughout training activities and field service operations.

    Your Profile / Qualifications
    An Associates degree or a Bachelor's degree in Engineering, Industrial Technology, or related field; or equivalent work experience.

    Minimum of 5 years of experience in servicing industrial process equipment, with a strong understanding of mechanical, electrical, and hydraulic systems.

    Proven experience in designing and delivering technical training programs, preferably in an industrial or manufacturing environment.
    Excellent communication and interpersonal skills, with the ability to effectively convey technical concepts to diverse audiences.
    Strong leadership abilities, with experience in supervising or mentoring field service technicians.
    Proficiency in Microsoft Office Suite and other training development tools.
    Willingness to travel to various client sites as needed.
    Certifications in relevant technical fields (e.g., PLC programming, electrical troubleshooting) are a plus.

    GEA offers competitive pay and great benefits.
    11 Paid Holidays
    PTO - Paid Time Off
    Medical Plans
    Dental Insurance
    Vision Insurance
    Health Savings and Spending Accounts
    Tuition Reimbursement
    401k with excellent employer match
    Wellness Incentive Program
    Employee Assistance Program


    GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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