Associate, Member Engagement - Alexandria, United States - SHRM

SHRM

Verified Company

Alexandria, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together.

As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces.

With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

The Membership Engagement Associate (MEA) is responsible to establish, maintain, and strengthen relationships with SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates to achieve SHRM's strategy and objectives regarding membership.

The MEA serves as a resource to SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates.

The MEA serves a key role in the Membership Division in supporting overall chapter, state council, and volunteer leader engagement and compliance, and is one of the primary contacts of SHRM to members, students, and volunteers.

The MEA has a presence at national, regional, and local meetings and conferences and communicates the SHRM message to members and potential members.

The position certifies affiliate compliance with governance structure, audits, and multi-million-dollar financial support payments.

The MEA maximizes efficiencies to ensure strong and vibrant professional, student chapters, and state councils, and acts as key enabler for membership.

Position Description

Establishes, maintains, and strengthens relationships with SHRM volunteer leaders, members, chapters, state councils, students, prospective members and others to achieve SHRM's strategy and objectives regarding membership. This includes proposing and executing ideas, initiatives and programs focused on growing membership acquisition and retention.
Serves as the key contact and liaison in the Membership Department for providing timely and accurate information, guidance and support to our volunteer leaders, professional and student members, prospective members, staff and others on various membership activities, governance and compliance initiatives, affiliate support activities and projects.
Participates and supports key task forces, special projects and Tiger Team activities.
Prepares, analyzes, and distributes reports including monthly and quarterly membership data to support affiliate and staff analysis of membership acquisition and retention trends, chapter metrics, and other key SHRM initiatives. Partners with the Field Service Directors to provide the needed volunteer leader support to grow & develop our chapters and state councils.
Ensures practices are customercentric and focused on developing and enhancing the member experience while adhering to established policies.
Represents SHRM at national, state, chapter, student and other conferences and presents to these audiences.
Manages, maintains and updates the official record for professional and student chapters, state councils, their volunteers and members. This includes administering chapter and state council affiliation requirements and compliance programs.
Manages the annual professional and student chapter audit process, to determine affiliates in good standing and the award recognition program (SHAPE, CLIF, EXCEL, etc.). This includes managing the process to determine chapters eligible for financial support from SHRM, those eligible for professional and student chapter recognition programs and award process.
Prepares and fulfills materials/exhibit displays for volunteer leader events to ensure promotion of membership, certification and other strategic priorities.
Other duties and projects as assigned.

Position Qualifications

Requires up to two years of experience in customer focused or similar roles with High School diploma or equivalent. Associate or bachelor's degree may also be substituted for the experience requirements of the position.
Preferred experience working with professional associations or in community outreach/engagement roles, project administration, volunteer leadership, and maintaining CRM databases.
Excellent oral and written communication and interpersonal skills, including experience in giving public presentations or speaking activities.
Able to analyze data and provide keen insights
Excellent member and customer service focus with the ability to influence and/or persuade stakeholders. Must be diplomatic, teamoriented and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential.
Creative approaches to problem solving. Ability to simultaneously coordinate and prioritize a variety of projects and work within activity program deadlines is needed.
Ability to maintain good judgement and tact, as well as perform duties in a confidential manner.
Demonstrated ability to work within a team e