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Client Manager I - Pomona, United States - PCV Murcor
Description
** Client Manager I (Customer Service/Client Management)**
**Job Category****:** Client Services **Requisition Number****:** CLIEN001531 Showing 1 location **Job Details**
**Description**
_________________________________________________________________________________________________
**Notice to Prospective Employees of PCV Murcor, Inc who are California Residents**
PCV Murcor, Inc respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at .
If you have any questions please contact the CCPA Team at or
***________________________________________________________________________________________________***
****Client Manager I****
****(Customer Service** **/ Client Management)****
****Out of State - Work from Home Opportunities****
AZ, NV, ID, TX, OH, OR, UT (ONLY)
*We are looking for a customer service oriented individual with the ability to problem solve with clients and has experience working in a call center environment.*
The Client Manager I is an entry-level role servicing for assigned clients, and is responsible for managing the day-to-day relationship with their respective client. The Client Manager I is the primary contact for the client and is responsible for 100% client satisfaction. The Client Manager I works with all internal departments to ensure client satisfaction and problem resolution.
This position may range from $17/$18 DOE
***Essential Job Duties and Responsibilities***
Handle customer service for their assigned clients. Manage client issues until resolution
Ensure all client inquiries are handled satisfactorily and in a timely manner
Work with internal departments to ensure on time delivery of all orders
Manage clients open pipeline to ensure milestones are achieved during the order lifecycle and to ensure on time delivery
Proactively resolve problems for the client
Negotiate client fees and when needed vendor fees
Proactively identify potential problems and provide resolution
Identify opportunities to improve client interactions and internal processes
Is the subject matter expert for their clients
Balance organizational needs with client needs
***Qualifications and Skills***
Must have High School Diploma or its equivalent
Associates Degree or higher preferred
Must have 1 3 years experience in customer service, call center environment and fast pace experience
Must have prior knowledge of Customer Service principals
Prior Real Estate and Appraisal management knowledge preferred
Detailed oriented with excellent analytical skills
Excellent verbal and written communication skills
Proven ability to balance customer and organizational goals, and effectively communicate them
Proven ability to work in a highly demanding environment and handle client demands
Proven ability to prioritize and manage multiple tasks
Demonstrate passion for providing superior service, and ensuring 100% client satisfaction
Proven negotiation skills to reach mutual agreements with the best interest of the organization and client in mind
Handle client issues with a sense of urgency
Microsoft Office Suite (Word & Excel) intermediate level and above
***Benefits:***
Health Benefits such as Medical, Dental, Vision, Employee Assistant Program
Health Savings Account, Healthcare and Dependent Care Flexible Spending Accounts
Voluntary Benefits such as Additional Life/AD&D, Disability, and more
401(k) Employer Match
Competitive Wages
Work from Home Opportunities
Paid Holidays
Paid Time Off
Weekday Schedules
Training and Support
**AA-EOE F/M/Disability/Vet**
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
