Student Relations Technician - Lemon Grove, United States - San Diego Workforce Innovation High School
3 weeks ago
Description
SAN DIEGO WORKFORCE INNOVATION HIGH SCHOOL
Full-Time, Monday - Friday 8:00am - 4:30pm
Help Us Change Lives
We live by the motto that "There is a Student in Front of Everything We Do" and we are very passionate about it.
Do you have a passion to work with students? If so, then this is an exciting opportunity for you You'll have the opportunity to work with a diverse group of students supporting their growth and development.
Remember the person who made a difference in your life? Now it's your turn.How Youi Will Make an Impact:
The Student Relations Technician creates and maintains files related to the management of student records, data input, reconciliation, correspondence and public contact.
Will communicate with students and/or parents in appropriate areas of student information, progress, or concerns.Performs a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates.
RESPONSIBILITIES/DUTIES:
This list is _illustrative only_ and is not intended to be a comprehensive list of tasks performed by this classification.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Front Desk and Student Support:
- Schedule orientation for incoming students
- Comply with expulsion, ELL and special education, reenrollment and reinstatement enrollment protocols
- Ensure all required student enrollment paperwork is complete and correct
- Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher
- Properly issue and track student work permits
- Provide quality customer service
- Answer all incoming telephone calls and handle them in the appropriate manner
- File documents in student folders
Compliance:
- ADA tracking and recording of work samples for accuracy
- Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
- Check report cards for completeness and accuracy before going to the registrar
- File student homework away
- Conduct Orientations for new students
- Assist teachers with problem solving issues with compliance and PLS
- Create and maintain compliance and ADA checklists
- Verify and confirm ADA in SIS system with form and tracking number
- Submit compliance error reports to management
- Adherence to attendance policies
- Administrative duties, responsibilities, and activities may be assigned or changed from time to time
SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:
- Demonstrates excellent customer service skills including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
- Multitasking skills; ability to react and respond to changing circumstances, procedures
- Respond to requests and inquiries from students, visitors, employees and supervisors
- Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
- Ability to communicate effectively both orally and in writing
- Ability to work independently with mínimal direction
MINIMUM QUALIFICATIONS:
- High School Diploma or General Education required
- 2 years of work experience in a fastpaced, clerical support position in a profession business setting
- Good attention to detail and maintain accuracy of work
- Good record keeping techniques that demonstrate desirable planning and organizational skills
- Prepare general, statistical and special reports
- Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)
TRAVEL:
Ability to travel in performance of job duties is required
PHYSICAL REQUIREMENTS:
- Mental Demands: high workflow management, high project coordination
- Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
- Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
- Average Hearing: able to hear average or normal conversations and receive ordinary information
- Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
- Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
- Frequent multitasking, changing of task priorities, repetitious exacting work required
- Working in a noisy, distracting environment with frequent deadline pressures
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