- Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium
- Flexible work environment with onsite and work from home options – you choose when you want to come into the office
- Active Employee Resource Groups open to all employees
- Comprehensive onboarding program – a great introduction to our company, customers and culture
- Growth and career advancement opportunities 20%+ annual employee promotion and transfer rate Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science Professional development gained from conference attendance and participation in organizations like NC Tech
- Provide quick response times and quality support to our clients via available channels, such as chat, web form, email, phone, or social platform
- Work collaboratively in a team environment to help answer questions, share knowledge, and shadow/reverse shadow with new employees during their onboarding
- Help to maintain documentation, training resources, and internal knowledge materials
- Desire to work with and assist clients
- Excellent communication skills (written and verbal)
- A sense of urgency, a desire to solve problems, and strong time management skills
- Detail-oriented / Process-oriented
- Ability to communicate complex ideas through a variety of modalities
- High levels of emotional intelligence-- patience, composure, and flexibility
- Strong computer skills
- Professionalism- punctuality, transparency, integrity
- Flexibility in the face of change
- Ability to work in a fast-paced, dynamic call center
- Bachelor Degree
- Previous customer service experience preferred
- Experience with a CRM preferred, but not required
- Bilingual abilities are a plus: able to read, write and speak Spanish proficiently
-
Client Support Consultant
4 weeks ago
2019 Morrisville, United StatesAre you looking for a high energy, strategic, and fast-paced position as a Client Support Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes · For 11,000+ health care and human ...
-
E-Learning Support Consultant-RELIAS Platforms
3 weeks ago
Ultimate Staffing Services Morrisville, United StatesJob Description · Job DescriptionImmediate need Ultimate Staffing is seeking an E-Learning Consultant located in Morrisville. · This is a TEMPORARY weeks) PART TIME hours per week) opportunity. Core work hours are 10:00 am - 4:00 pm Monday - Friday. · Pay rate is $25 - $35 DOE · ...
-
Salesforce IT Architect
3 weeks ago
Teleflex Morrisville, United StatesPosition Summary Teleflex is about to embark on a journey to implement Salesforce Service Cloud to our Customer Service teams globally. This project is part of the larger Project Phoenix which is the Global S4 implementation. The Salesforce Architect will work closely with busin ...
-
Travel Nurse RN
1 week ago
SkyBridge Healthcare Morrisville, VT, United StatesType: Operating Room · Morristown , VT SkyBridge Healthcare is currently seeking Registered Nurse with Operating Room experience for a 13-week contract in VT. SkyBridge Healthcare is a premier staffing firm dedicated to matching outstanding talent with exceptional opportunities. ...
-
eCommerce Strategy Manager
1 week ago
Lenovo Morrisville, United StatesDescription and Requirements · The Strategy Manager will report to the Chief of Staff of Lenovo's Global eCommerce business, leading and shaping the strategic direction of Lenovo's digital growth. This role will lead strategic projects and support annual planning for global str ...
-
Counsel, Global Trade Compliance
1 week ago
Lenovo Morrisville, United States Full timeDescription and Requirements · This is a fantastic opportunity for an experienced global trade compliance attorney to join our dynamic team and help to innovate Lenovo's compliance program with the evolving regulatory landscape for the technology industry. This trade compliance ...
-
Principal Solution Architect I
1 week ago
Syneos Health Morrisville, United States Full timeDescription · Principal Solution Architect/Engineer I - Digital Workplace Services · The Digital Workplace Services Principal Solution Architect/Engineer will work in partnership with the corresponding collaboration service tower owners to complete strategy and architecture deve ...
-
Registered Nurse
3 weeks ago
Yardley Rehabilitation and Healthcare Center Morrisville, United StatesYardley Rehabilitation and Healthcare Center - Registered Nurse · Full time and Part time 7-3, 3-11 and 11-7 shifts · We are also offering 12 hour shift 7a to 7p and 7p tp 7a · $6,000 Sign on Bonus · Same Day Pay Available · Join a company that admires, cares, appreciates, and va ...
-
Channel Technical Sales
6 days ago
Lenovo Morrisville, United States Full timeDescription and Requirements · Position Description: · Lenovo is a collection of highly skilled and talented people doing what we do best: producing the very best in world-class products: from personal computers and tablets, to cell phones, to Data Center servers, storage & net ...
-
Travel Nurse RN
3 weeks ago
Remede Consulting Group Morristown, VT, United StatesRemede Consulting Group is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Morristown, Vermont. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Empl ...
-
Wireless Consulting Engineer
2 days ago
PDDN INC. Morrisville, United StatesJob Description · Job DescriptionCompany Description · PDDN is a provider of end-to-end software solutions and IT consulting Services and software development Company. is headquartered in Fremont, California with clients across the Silicon Valley and other Information technology ...
-
Travel Nurse RN
2 weeks ago
LeaderStat Morristown, VT, United StatesLeaderStat is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Morristown, Vermont. · Job Description & Requirements · Specialty: PACU - Post Anesthesia Care · Discipline: RN · Start Date: 06/18/2024 · Duration: 13 weeks · 36 hours per week · Shif ...
-
Mental Health Counselor
3 days ago
SUNY Morrisville Morrisville, United StatesJob Description: · Campus Title: Mental Health Counselor · Budget Title : Counselor · Unit: 08-UUP; this position is not health-benefits eligible, but is eligible for other benefits. View eligibility requirements for our generous state benefits package here · Professional Ran ...
-
HPC Architect
2 days ago
Lenovo Morrisville, United States Full timeDescription and Requirements · Are you passionate by High Performance Computing and Artificial Intelligence? Artificial Intelligence is set to revolutionize the world we live. Do you want to be part of the fastest HPC&AI growing company? Do you want to help solving humanities' s ...
-
Clinical Affairs Manager
18 hours ago
Teleflex Morrisville, United StatesPosition Summary The Clinical Affairs Manager provides clinical expertise, insight and support to clinical end-users, clinical sales specialist, sales team, Regulatory, Engineering, marketing and other corporate departments on safe and effective use of the Interventional product ...
-
Director of Human Resources
2 weeks ago
Gallagher, Flynn & Company Morrisville, United StatesJob Description · Job DescriptionClient: Manufacturing Solutions, Inc. · Website: Manufacturing Solutions, Inc. · Role: Director of Human Resources · Location: Morrisville, Vermont · About Manufacturing Solutions · Since 1996, Manufacturing Solutions Inc. (MSI) has been a trust ...
-
Oracle Morrisville, United States Regular EmployeeGroup Description · The Oracle Communications 5G and Policy Management System Architecture Team's mission is to increase the business value of Oracle Communications solutions for customers and Oracle by: · Ensuring the integrity and consistency of products and cloud services. · ...
-
Travel Nurse RN
2 weeks ago
LeaderStat Morristown, VT, United StatesLeaderStat is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Morristown, Vermont. · Job Description & Requirements · Specialty: PACU - Post Anesthesia Care · Discipline: RN · Start Date: 06/18/2024 · Duration: 13 weeks · 36 hours per week ...
-
Weatherby Healthcare Morrisville, United States Full timeEnjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consultants today for available dates and details.Willing to wait for license · BC required · Weekdays, Days, Call · ACLS needed · 220 deliveries in a yea ...
-
hiring opt/cpt students for internal
2 weeks ago
Smartint Technologies Morrisville, United States contract, trainingSmartint Technologies has been a consistent performer in the global information technology market. Smartint Technologies is promoted by highly skilled professionals and providers cost effective and complete IT solution for our company. HIRING OPT STUDENTS FOR INTERNAL - OPT stude ...
Client Support Consultant - Morrisville, United States - Relias
Description
Are you looking for a high energy, strategic, and fast-paced position as a Client Support Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
The Support Consultant is the primary contact for inbound client issues, communicating with and escalating to other departments as needed. As a Support Consultant, this role may provide service to our clients on either the SaaS or Ecommerce team. The Support Consultant must provide customer service via multiple channels (including phone, chat, email, web, social), responding to and resolving client queries within SLA guidelines. The Support Consultant will also keep a record of all client interactions in Salesforce, our Customer Relationship Management (CRM) tool, must de-escalate situations involving dissatisfied clients, and follow up with clients as needed. Support Consultant must possess a helpful attitude, strong written and oral communication skills, an ability to multitask, time management skills, high levels of initiative, and an ability to be flexible with changing priorities.
WHAT YOU'LL BE DOING:
YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE:
IT WOULD BE IDEAL IF YOU HAVE/ARE:
