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Customer IT Support Specialist II - Kansas City, United States - Honeywell
Description
**Customer IT Support Specialist II - SolarWinds**
This job is available in 3 locations Category Information Technology Job Id req334860 JOB DESCRIPTION **Join the industry leader to design the next generation of breakthroughs**
**Innovate to solve the world's most important challenges**
Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do. Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the companys global reach of portfolio and invention influence.
In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administrations (NNSA) Kansas City National Security Campus. This state-of-the-art engineering, manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA. Honeywell FM&Ts culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.
***This position will be located in Kansas City, MO***
**Summary of Duties:**
Primary responsibility is to monitor and respond to alerts coming from the SolarWinds Orion platform
Work with other technical SMEs to resolve or adjust existing alerts as well as configure new alerts
Performs customer support, training, and troubleshooting activities for SolarWinds monitoring solutions that require complex technologies or interactions with other IT personnel or vendors
Create and work monitoring related support tickets, transfers issues that require more detailed analysis to more experienced personnel by providing technical details of work performed
May receive escalated customer inquiries regarding complex computer-related problems and/or services
Notifies customers or team members when problems have been resolved and closes log entire
Interacts with customers, troubleshoots and resolves problems related to hardware, software and/or process to the customers' satisfaction
May have responsibility for performing periodic audits with both internal and external examiners
Executes customer support tasks and assignments given by more senior personnel
Arranges for assistance from others for highly complex technical support areas
Organizes and conducts training activities required for monitoring related services in support of customer needs including creation of new alerts and dashboards
Conducts activities in a safe and healthy manner and works in accordance with established HS&E requirements to ensure the protection of employees, the public, and the environment. Takes actions necessary to stop work when an unsafe condition or action is identified. Every employee has the right and responsibility to stop work when unsafe conditions or actions are identified
May perform other duties as required
**You Must Have:**
Bachelors degree in a computer-related field or at least 3 years of related information technology work experience
US Citizenship needed to obtain and maintain required US Dept of Energy ""Q"" level security clearance
Demonstrated experience with desktop computer troubleshooting, customer support, and group/vendor interaction to resolve technical IT issues pertaining to end user systems
Experienced professional with preferably more than 3 years of practical experience in complex desktop support of a Windows environment
**We Value:**
Ability to use desktop computer hardware and software knowledge and experience to assess, diagnose, and correct problems for customers
Some positions within this classification may require unique computer skills
Good interpersonal and customer-service skills
Practical Experience in SolarWinds or other monitoring solution
Ability to work under minimal supervision, with latitude for independent action and decision making
**Additional Information**
**JOB ID:** req334860
**Category:** Information Technology
**Location:** 14520 Botts Road,Kansas City,Missouri,64147,United States
Nonexempt
Must have or be eligible for a security clearance due to contractual requirements.
Honeywell FM&T Overview Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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