Technology Support Specialist - Kansas City, United States - Randstad USA

Description

job summary:
Randstad Technologies is in search of a Support Services Technican for an exciting opportunity with an industy leading employer in Kansas City, Kansas. The candidate will Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.

location: KANSAS CITY, Kansas
job type: Contract
salary: $ per hour
work hours: 8am to 4pm
education: Associates

responsibilities:

Perform troubleshooting and repairs of Windows 10 as well as some Apple products

Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers

Perform troubleshooting and have a working knowledge of Office365

Knowledge of accessing systems remotely via remote tools such as Teamviewer

Perform troubleshooting on remote VPN connectivity

Perform troubleshooting on network drive access

Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups

Perform troubleshooting on mobile devices, iPhone/iPad and Android

Work daily with internal customers via phone, and email, with the occasional walk ups

Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system Requirements

Associate degree in related field of study preferred

1-2 years of experience in MS Windows environment handling Level 1 calls

Experience handling desktop and laptop break/fix support

Experience using and troubleshooting MS Office (O365) products

Experience using ticketing systems, ServiceNow preferred

Experience managing and troubleshooting Windows 7 and 10 workstations

Superior customer service skills

Able to communicate and translate complex technical topics into easy to understand concepts.

Communicate clearly and effectively, both verbally and in writing.

Able to clearly document technical processes.

Proficiently manage and troubleshoot Microsoft desktop operating systems.

Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.

Knowledge of Active Directory Users and Comp.

Knowledge of Apple products including iPhone, iPad and Mac Computers
qualifications:

Experience level: Experienced

Minimum 1 year of experience

Education: Associates
skills:

Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.