- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Qualifications
Experience working in customer service or hospitality preferred but not required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Source: Hospitality Online -
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Syracuse, United StatesAimbridge Hospitality - Embassy Suites Syracuse [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, ma ...
-
Front Desk Agent
1 day ago
Red Roof Inn - Syracuse East Syracuse, United StatesJob Description · Job DescriptionThe Front Desk Agent is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs. This position is critical to ensure quality service to our guests and upholding hotel standards, while wo ...
-
Front Desk Agent
1 week ago
Blue Sky Hospitality Solutions Syracuse, United StatesJOB SUMMARY · The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. · CANDIDATE PROFILE · Experience: · High school diploma or e ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Syracuse, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Embassy Suites Syracuse Syracuse, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Marriott Syracuse Downtown Syracuse, United States Full timeThe amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions.Stepping stones for a career in hospitality with the renovated, b ...
-
Front Desk Agent- FULL TIME
1 week ago
Crescent Hotels & Resorts Syracuse, United States Full timeThe amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions. Stepping stones for a career in ho Front Desk, Agent, Staff, Gue ...
-
Front Desk Agent- FULL TIME
1 week ago
Crescent Hotels & Resorts Syracuse, United States Full timeThe amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions Stepping stones for a career in hos Agent, Front Desk, Guest Serv ...
-
front desk agent- full time
1 week ago
Crescent Syracuse, NY, United States Full timeThe amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions. · Stepping stones for a career in hospitality with the renovated ...
-
Front Desk Agent- FULL TIME
1 week ago
Crescent Syracuse, United States Full timeThe amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions · Stepping stones for a career in hospitality with the renovated, ...
-
Front Desk Agent- FULL TIME
1 week ago
Crescent Services Syracuse, United States Full timeThe amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributions · Stepping stones for a career in hospitality with the renovated ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Rocky Mount, United StatesAimbridge Hospitality - Candlewood Suites Rocky Mount [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informati ...
-
Front Desk Agent
1 week ago
Candlewood Suites Rocky Mount Rocky Mount, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Night Auditor
2 hours ago
Aimbridge Hospitality Syracuse, United StatesAimbridge Hospitality - Embassy Suites Syracuse [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports a ...
-
Office Assistant 1
1 week ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: Will be responsible for switchboard activities, which include, but are not limited to: Fully understanding the telephone software Amtelco, back up phone system on Aastra PBX system and its digital display and messages in order to answer calls accurately, immediately, ...
-
Night Auditor
1 week ago
Blue Sky Hospitality Solutions Syracuse, United StatesThe Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. · Night Auditor duties and responsibilities · The Night Audi ...
-
Front Desk Supervisor
1 week ago
Aimbridge Hospitality Syracuse, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Office Assistant 1
1 week ago
SUNY Upstate Medical University Syracuse, United StatesJob Summary: Part-Time (50%) Position. Schedule based on 20 hour work week. Must be available to work Rotating Shifts, including Days/Evenings/Nights/Weekends and Holidays on rotation. Will be responsible for switchboard activities, which include, but is not limited to: Fully und ...
-
Night Auditor
1 week ago
Aimbridge Hospitality Syracuse, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
-
massage therapist
1 week ago
Massage Envy Greece, NY, United StatesOverview · Where Better Careers BeginMassage Envy Greece. 2833 West Ridge Road, Rochester, NY 14626. · Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for any massage therapis ...
Front Desk Agent- - Syracuse, United States - Marriott Syracuse Downtown
Description
The amazing Marriott Syracuse Downtown is seeking Front Desk Agents for this incredible hotel. This hotel property is part of the robust history and community, and we celebrate our associates in their contributionsStepping stones for a career in hospitality with the renovated, beautiful Marriott Downtown Syracuse.
We offer FREE parking, FREE staff meal, competitive Paid Time Off , Health Benefits, and we also offer Marriott discounts Worldwide for part time associates
The iconic Marriott Syracuse Downtown is looking for a FRONT DESK AGENT that is a "Hospitality Rockstar" to greet and service our guests.
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: