Program Management Manager - Reston, United States - SAIC

SAIC

Verified Company

Reston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job ID:

Location:
RESTON, VA, US

Date Posted:

Category:
Program Management

Subcategory:
Program Mgmt

Schedule:
Full-time

Shift:
Day Job

Travel:
Yes, 10 % of the Time

Minimum Clearance Required:
None

Clearance Level Must Be Able to Obtain:None

Potential for Remote Work:
No

Description

Position Summary

Provide oversight for operations and service delivery including SLA attainment, reporting and other contractually required performance deliverables and metrics;
Working with Account Executive and Business Relationship Managers, identify and develop new opportunities for services.
Work with peer executives from other vendors in the coordination of each supplier's individual program to manage endtoend performance;
Manage staffing and budget associated with the Account Manager role and direct reports;
Provide status reports, presentations and communications including executive updates to internal and external stakeholders;
Act as a point of escalation and executive interface for critical service delivery issues;
Responsible for attainment of customer satisfaction goals and metrics;
Manage and resolve issues relating to resource demands, priority conflicts, and scheduling across multiple vendors and customers using shared infrastructure and services.

Background / Experience:

Experience with the management of multiple vendors, subcontractors including direct and indirect resources.

Demonstrated track record of working toward pre-determined long-range goals and objectives. Assignments are often self-initiated.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

Bachelors and 17 years or more of related experience; Masters and 15 years or more of related experience. Will accept an additional 4 years of experience in lieu of a degree.
Strong skills with: MS Office products, Microsoft Project, Microsoft Project Server, and Microsoft SharePoint
15 years of service delivery management experience.
Contract management, requirements management and negotiation skills
Exemplary written, oral and presentation skills including to executivelevel stakeholders (e.g. CIO, agency heads)
ITIL certification preferred (Foundation or above)
Experience with IT Governance in an enterprise environment
Security experience is a plus.

Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.