- Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
- Diagnoses malfunctions; repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition.
- Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
- Inspects, operates and tests machine upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
- Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged and proper billing can be made.
- Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
- Promotes and enhances company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
- Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
- Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.
Educational Requirements: - Some vocational or formal schooling in hydraulics and diesel engine repair.
- Three years on the job experience in diesel mechanics and hydraulics. Schooling in these fields could substitute for some of the job experience.
- Basic computer skills required.
- Must be able to read and interpret blueprints and other technical material.
- While it is not a requirement that the FSM pass the AWSD14 Welding Test, the incumbent is required to pass the tacker test. The FSM is encouraged to practice and improve welding skills to pass the AWSD14 Welding Test in order to be considered for future promotions.
Physical Requirements: - This job requires stooping, bending, climbing, and capability of lifting up to 50 pounds.
Other Job Requirements: - Incumbent must have a valid driver's license and a good driving record, since employee will be driving company owned vehicle and will be covered under corporate insurance which has strict coverage requirements.
- Must be DOT certifiable.
- Incumbent will be required on occasion to stay overnight at out of town locations.
-
Field Service Mechanic
2 weeks ago
1 Resource Group Maryville, United StatesJob Description · Job DescriptionOur client, who specialized is heavy duty equipment service and repairs has Direct Hire needs for experienced Field Service Mechanics in Maryville, TN. Vocational training and formal schooling in hydraulics and diesel engine repair is a plus. Grea ...
-
DOT Field Service Mechanic
3 weeks ago
Sudden Service, Inc. Maryville, United StatesBasic Purpose: · The accountability of this position is for the continuation of excellent customer relations between TMW and customers of new and used equipment by providing prompt and efficient service as authorized by customer and as assigned by the Service Supervisor. · Nature ...
-
Field Service Mechanic
2 weeks ago
Diedre Moire Knoxville, United StatesField Service Technician - Robotic Packaging - Case & Pallet Wrappers - Lenoir City, TN Install, troubleshoot, and repair Automated Packaging Machinery - Pallet Wrappers & Casers Systems Machinery and related components. Read technical drawings and troubleshoot complex mechanical ...
-
Field Service Mechanic
2 weeks ago
Carolina CAT Knoxville, United StatesDescription · Position at LiftOne Find Your Career With LiftOne · We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. · LiftOn ...
-
Service Technician/Diesel Mechanic
5 days ago
Gpac Loudon, United States Full timeA reputable company is looking for Field Service Technicians and Service Mechanics in your area A person that understands the importance of doing a job correctly and the value of satisfied customers. Performs basic diagnostics, service repairs and maintenance work on customer and ...
-
Diesel Service Journeyman/ Mechanic
2 weeks ago
MHC Kenworth Knoxville, United StatesJob Title · Diesel Service Journeyman/ Mechanic · Business Function · Service · Branch Name · MHC KENWORTH-KNOXVILLE · Date · Address · 1400 AULT ROAD · City · Knoxville · State · TN · Job Overview & Essential Functions · Murphy-Hoffman Company, LLC is North America's largest Ken ...
-
Automotive Technician
2 weeks ago
Christian Brothers Automotive Maryville, United StatesJob Description · Job Title: · Automotive Technician / Mechanic · Location: · Kingston Pike, Knoxville, TN · Job Overview: · We are looking for technicians / mechanics who are energetic, upbeat, and have a positive attitude. The technicians we are looking for have to seek ...
-
Technician - Ag
2 weeks ago
Ziegler CAT Maryville, United States Full timeZiegler CAT has an opening for a full-time, experienced Technician to work on agricultural equipment. Ziegler Ag Equipment sells and services the full line of Fendt tractors, combines, planters and application equipment. Other brands include Massey Ferguson, RoGator and TerraGato ...
-
Assembly Team Member 1st Shift
2 weeks ago
PrideStaff Maryville, United States Temporary to HireJob Title: Assembly Team Member · PrideStaff is hiring for a client located in Maryville. · This client has empowered Americans with freedom, equality, and security since 1852. Once converted to permanent We provide health, dental, vision, prescription drug coverage, EAP, life i ...
-
Automotive Technician
2 weeks ago
Bridgestone Americas Maryville, United StatesCompany OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With location ...
-
Crusher Mechanic
2 weeks ago
Vulcan Materials Maryville, United StatesDescription · Build Your Career. Build America's Future. · Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's ...
-
Collision Estimator
2 weeks ago
Caliber Collision Centers Alcoa, United StatesService Center · Alcoa - Northpark · WHATS IN IT FOR ME? Benefits from day one: Immediately eligible for medical, dental and vision · Industry Comparable Pay - Paid weekly · Paid Vacation & Holidays - Can begin accruing day 1 · Paid Skilled Trainings and Certifications - I-C ...
-
HVAC Technician
1 week ago
AtWork Group Rockford, United StatesWe are seeking a skilled HVAC Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in both residential and commercial settings. · **Responsibilities:** · - Conducting reg ...
-
2nd Shift Electro Mechanic Technician
5 days ago
Smith & Wesson Brands, Inc Maryville, United StatesSince 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, an ...
-
Mechanic III
2 weeks ago
DallsAirmotive Maryville, United StatesMechanic III · Maryville, TN · Build an Aviation Career You're Proud Of · Build your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issu ...
-
Auto Mechanic
4 days ago
Jiffy Lube Maryville, United StatesJob Description · Job DescriptionOverview · Pinnacle Sales Company dba Jiffy Lube · Auto Mechanic · Fulltime: 8:30 am – 6:30 pm, Mon – Fri, and 8:00- 5:00 Saturday · Pay rate: $15 - $25.00 per hour, based on experience, with bonus opportunity* · Location: Knoxville, TN 37919 · Wh ...
-
HVAC Technician
1 week ago
AtWork Group Maryville, United StatesWe are seeking a skilled HVAC Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in both residential and commercial settings.**Responsibilities:**- Conducting regular m ...
-
Concrete Pump Operator w/ CDL
2 weeks ago
Concrete Pump Partners Maryville, United States· Concrete Pump Operators are highly trained and skilled construction laborer who operates heavy machinery, operating truck mounted concrete booms. Pump operators come in all sizes and shapes; there is no one type of operator. The best ones, though, are calm and thoughtful as op ...
-
Service Department
4 days ago
Smoky Mountain Harley Davidson - Family of Dealerships Maryville, United StatesJob Description · Job DescriptionJob Posting: Master Motorcycle Technician at Smoky Mountain Harley-Davidson · Position: Master Motorcycle Technician · Location: Smoky Mountain Harley-Davidson, Maryville, TN · Company: Part of the Smoky Mountain Harley-Davidson Family of Dealersh ...
-
Mobile Mechanic
4 weeks ago
Vulcan Materials Company Maryville, United StatesBuild Your Career. Build America's Future. · Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than start ...
DOT Field Service Mechanic - Maryville, United States - Sudden Service
Description
Basic Purpose:
The accountability of this position is for the continuation of excellent customer relations between TMW and customers of new and used equipment by providing prompt and efficient service as authorized by customer and as assigned by the Service Supervisor.
Nature and Scope:
This position reports to the Service Supervisor from whom work assignments are received. Parts are requisitioned and reports are submitted through that office. Since some of the service calls are as a result of incumbent's contacts or solicitations, the Field Service Mechanic is required to keep his supervisor informed of his activities and any change in his schedule. Servicemen are usually assigned to a territory, but are called upon to assist in other areas as required. Some may not be attached, but 'float' on special assignments or to fill in as needed.
This 'Service after Sales' contact helps to enhance company image and reputation in the field and directly affects repeat sales. The incumbent develops a personal relationship with the customer and establishes a source for service and parts, showing a positive and concerned interest in customer needs evidenced as follows: (a) upon delivery of a machine - assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing.
The above accountabilities require some vocational training and formal schooling in hydraulics and diesel engine repair. The position calls for considerable experience as a general mechanic and additional experience in welding, hydraulics and diesel engine repair. Some of this training and experience may be acquired at TMW, to gain familiarity with the product, its parts, and assemblies, its literature, and the company policies affecting warranty. The incumbent is called upon to interpret blueprints, wiring and hydraulic diagrams, parts catalogs, lubrication charts and repair manuals. He must show versatility and ingenuity to get the machinery operating in the least possible time. Customer satisfaction is the ultimate goal.
Principal Accountabilities:
