Help Desk Analyst - Southlake, United States - Network Essentials, Inc.

Network Essentials, Inc. Southlake, United States

3 days ago

Description

Job Description

Job Description:

The Help Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Basic Functions:

IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
Support of disaster recovery solutions.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Basic remote access solution implementation and support: VPN, Terminal Services, and Others.
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
System documentation maintenance and review in ConnectWise.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction.
Fast turnaround of customer requests.
Ability to work in a team and communicate effectively.
Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Escalate service requests that require engineer level support.
Responsible for entering time and expenses in ConnectWise as they occur.
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
Enter all work as service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Advanced understanding of operating systems, business applications, printing systems, and network systems.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues appropriately.
Service awareness of all organization's key services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

MSP experience required.
Minimum two years of IT experience.

Benefits:

Competitive salary based on experience and qualifications.
Health, vision, and dental benefits covered 100% for employee.
Performance based bonus.
Full on the job training & support.
Fun working environment and culture.
Great opportunity for advancement.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Job Type: Full-time

Salary: $ $33.65 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Schedule:

8 hour shift
Monday to Friday
On call

Experience:

Help desk (Preferred)
Managed Service Provider (Required)
Windows 10/11 (Preferred)
Microsoft 365 (Required)

Work Location: Hybrid remote SouthLake, TX

Service Desk Analyst

1 week ago

TEKsystems Southlake, United States

Job Description · Job DescriptionHelp Desk position ONSITE · 18 Month(s) Contract · Top Skills Details · 1. 3 plus years of Service Desk experience working in a corporate and enterprise environment supporting multiple types of hardware, software, applications, networks, active di ...
Help Desk Analyst

3 days ago

Odyssey Information Services Grapevine, United States

Must be a US citizen No Sponsorship. · Job Description – Help Desk Analyst · The help desk analyst is responsible for handling all end user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the ...
Help Desk Analyst

2 days ago

Odyssey Information Services Grapevine, United States

Must be a US citizen No Sponsorship. · Job Description Help Desk Analyst · The help desk analyst is responsible for handling all end user IT-related issues with care. The help desk analyst is to work with end users to troubleshoot computer-related difficulties, assist with the ...
Exception Desk Analyst

2 weeks ago

Ameritrust Mortgage Corporation Flower Mound, United States

Job Description · Job Description · Exception Desk Analyst · AMERITRUST MORTGAGE CORP · Ameritrust Mortgage Corp. ("AMC") is a dynamic mortgage lender licensed in multiple states, headquartered in Tustin, CA. Committed to innovation and growth, we foster a diverse and inclusive ...
Exception Desk Analyst

3 days ago

AmeriTrust Mortgage Flower Mound, United States

Job Description · Job DescriptionException Desk Analyst · AMERITRUST MORTGAGE CORP · Ameritrust Mortgage Corp. ("AMC") is a dynamic mortgage lender licensed in multiple states, headquartered in Tustin, CA. Committed to innovation and growth, we foster a diverse and inclusive work ...
Help Desk Analyst

1 week ago

PrideStaff Irving, United States

Immediate Need for Help Desk Agent in Irving. Responsibilities:You will resolve computer-related issues for your clients. Provide technical assistance with computer hardware and software. Resolve issues for clients via phone, in person, or electron Help Desk Analyst, Help Desk, A ...
Help Desk Analyst

5 days ago

Hyosung America Irving, United States

JOB SUMMARY: · The Help Desk Analyst, level 1, will have experience supporting users and systems, with strong technical skills, good interpersonal skills, and will be comfortable working in a very dynamic environment with a flexible work schedule. · The Help Desk Analyst – 1, w ...
Service Desk Analyst

1 week ago

Tech Mahindra Plano, United States

Job Title: · Service Desk Analyst · Job details: · Seeking a professional with a minimum of 12-18 months of Service Desk experience. Ideal applicants have the following qualifications and experience. · Possible career progression for right candidates. · Qualifications: · Excel ...
Service Desk Analyst

1 week ago

TEKsystems Dallas, United States

One of TEKsystems financial institutions is looking to add a Service Desk Analyst to their team to help improve IT operations within the company Below are the details of what they are looking for. · Description: · • Someone with a broad experience in IT · • Demonstrated experienc ...
Help Desk Analyst

4 days ago

Network Essentials Desoto, United States

Job Description: · The Help Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. · ...
help desk analyst

4 days ago

Methodist Health System Dallas, United States

Hours of Work : · 6a-430p · Days Of Week : · Sunday - Wednesday · Work Shift : · Job Description : · Your Job: · The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and e ...
Service Desk Analyst

2 weeks ago

Tech Mahindra Plano, United States

Job Title: Service Desk Analyst · Job details: · Seeking a professional with a minimum of 12-18 months of Service Desk experience. Ideal applicants have the following qualifications and experience. · Possible career progression for right candidates. · Qualifications: · Excel ...
Service Desk Analyst

2 weeks ago

Tech Mahindra Plano, United States

Job Title: Service Desk Analyst · Job details: · Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. · Seeking a professional with a minimum of 12-18 months of Service Desk experience. Ideal applicants ...
Help Desk Analyst

5 days ago

Network Essentials Desoto, United States

Job Description: · The Help Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. · ...
Help Desk Analyst

1 week ago

Nautilus Hyosung America Inc Irving, United States

Job Description · Job DescriptionJOB SUMMARY: · The Help Desk Analyst, level 1, will have experience supporting users and systems, with strong technical skills, good interpersonal skills, and will be comfortable working in a very dynamic environment with a flexible work schedule. ...
Service Desk Analyst

1 week ago

LTIMindtree Dallas, United States

About Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
Service Desk Analyst

6 days ago

LTIMindtree Dallas, United States

About Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
Service Desk Analyst

4 days ago

Catapult Staffing Plano, United States

Must-Haves/ Top 3 skills: · Experience supporting C/VP Level Executives- and supporting desk side · Tier2/3 support (remote AND in the field) · Experience with larger infrastructure buildout · Job Duties and Responsibilities: · Configure, deploy, and support various computers, ...
IT Help Desk Analyst

2 weeks ago

Radiology Associates of North Texas Fort Worth, United States

Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. · Tier 1 support includes providing front-line conta ...
Service Desk Analyst

1 hour ago

Diverse Lynx Plano, United States

Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client · Become familiar with each client and their respective applications/ processes · Learn fundamental operations of commonly-used software, hardware ...