Administrative Aide - Washington, United States - Howard University
Description
BASIC FUNCTION:
Under general supervision, clerical and secretarial work involves responsibility, complexity, and variety. Provides general receptionist support to the Dean's Office.
SUPERVISORY ACCOUNTABILITY:
Involves no responsibility or authority for the direction of others.
NATURE AND SCOPE:
Internal contacts include administrators, faculty, students and staff of the department and University. External contacts include vendors, visitors and the general public.
PRINCIPAL ACCOUNTABILITIES:
- Greets visitors, determines the nature of business, and directs them to appropriate faculty, staff, or administrator.
- Maintains order of front office.
- Submits copier maintenance requests.
- Answers telephone, directs calls to appropriate employees or answers questions, and checks answering machine.
- Performs a variety of typing assignments.
- Uses the computer to maintain spreadsheets and databases.
- May prepare presentations.
- Schedules appointments, meetings, and conferences and arranges travel for the Dean.
- Maintains Dean's calendar and room reservations calendar.
- Maintains bulletin board, posts notices, and keeps information current.
- Receives and sorts incoming mail, packages, and notices; notifies recipients.
- Assures timely pickup of outgoing mail.
- Maintains department files and filing system, both hard copies and computerized files.
- Maintains and updates front desk manual pertaining to front desk operations.
- Prepares agenda and records minutes for monthly Staff Meetings, distributes to staff.
- Receives all lost & found articles; completes lost & found report.
- Maintains various logs. Maintains water for water dispensers.
CORE COMPETENCIES:
- Makes copies for faculty, staff, and administration upon request.
- Maintains supply inventory and communicates needs to supervisor.
- Performs other jobrelated duties as assigned.
- Competent in oral and written English.
- Possesses a pleasing personality and telephone voice.
- Knowledgeable of fire and emergency procedures.
- Ability to evaluate facts or situations to determine appropriate action; work under pressure, based on volume; handle multiple tasks simultaneously; organize work efficiently; and provide high customer service and professionalism.
- Demonstrate ability to follow instructions and execute routine procedures, working independently of direct supervision.
- Ability to establish and maintain effective and harmonious work relationships with staff, students, university officials and the general public.
- Familiarity with office practices and secretarial science.
- Skill in the use of proper grammar, punctuation, spelling, business correspondence, composition, and format.
- Communicate effectively orally and in writing with a diverse population. Ability to establish and maintain effective and harmonious work relations with faculty, staff, students, and the general public.
- Ability to communicate effectively with students, staff, university officials, and the general public.
MINIMUM REQUIREMENTS:
High School diploma or GED and 1-2 years of responsible secretarial experience. Vocational or other technical school, training or apprenticeship beyond HS may be substituted for work experience.
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