Civilian Radio Dispatcher: Police Department - Cranston, United States - Cranston Rhode Island

Description

The City of Cranston Police Department Communication Center is staffed 24/7 and handles both emergency and non-emergency calls for service.

Each day is comprised of three (3) eight (8) hour shifts (including holidays and weekends) and the dispatchers work a rotating four (4) day on two (2) day off schedule.

• Receives, identifies, and records a variety of calls for assistance from the public related to Police services.
• Ability to perform work that frequently involves use of RMS (Records Management System) and other software programs that assist in operations in the Communications Center.
• Hears, understands, and reacts to radio and telephone communication often simultaneously.
• Calms distressed callers, uses interview techniques to gain incident information, and enters calls for service in a timely and accurate manner.
• Provides information to callers, prepares telephone requests for assistance, assigns incident numbers to occurring events, and refers callers to other staff/agencies as appropriate.
• Dispatches Police personnel and equipment based on response procedure guidelines and knowledge of agency requirements.
• Communicates with Police personnel in the field and informs emergency command staff of pending responses from other agencies.
• Maintains status of calls via computer screens, keyboard, and other communications equipment.
• Conducts tests of emergency communication equipment as needed.
• Coordinates use of radio frequencies among patrol units and performs routine communication via radio paging for administrative staff.
• Prioritizes safety related information and analyzes complex information for situational changes.
• Applies a working knowledge of regional geography for all the areas served by the Cranston Police Department.
• Transmits vital information received by phone, teletype, or radio to field units.
• Runs computer inquiries on vehicles, property, wanted information, and driver's license status and responds to special requests.
• Answers emergency and nonemergency voice and telecommunications devices for the deaf (TDD), determines the nature of calls; determines correct signal and/or code; assigns priority to call; simultaneously enters information into computer.
• Maintains professional communication and demeanor with members of the public and employees of the Cranston Police Department under conditions that may be stressful at times.
• Performs other related duties as assigned.

• Ability to work any shift in a 24hour/day, 7day/week operation on a rotational basis including weekends and holidays. Shift assignments are based on seniority.
• Ability to work mandatory overtime.
• Ability and willingness to wear mandatory uniform and communication headset.
• Certificate proving the ability to type at a speed of 25 words per minute must be submitted prior to test date.
• Ability to learn and retain an extensive amount of codes, terminology and procedures required to perform the basic functions of the job.
• Ability to sit in a normal seated position for long periods of time.
• Operate a current version Windows based personal computer. Operate a personal computer keyboard with sufficient speed and accuracy to accomplish the core job functions of Police Dispatcher.
• Read, learn, and understand complex instructions and documentation including standard operating procedures, training materials, general orders, maps, and related material.
• Must be able to read, legibly write, spell and speak in clear, concise English with good grammar. Bilingual applicants are encouraged to apply.
• Perform multiple tasks simultaneously.
• Understand and retain complex instructions and training concepts.
• Interact and communicate effectively, both orally and in writing.
• Establish, maintain, and foster positive, harmonious, and effective working relationships and demonstrate a cooperative and professional attitude at all times.
• Maintain the confidentiality of information as prescribed by law.
• Speak to callers using clarity, courtesy, and tact.
• Work in an environment with exposure to stressful situations which may result from pressure to provide an appropriate and timely response and followup required by emergency and routine events that often occur simultaneously.
• Prior dispatch/call center/law enforcement experience preferred.

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Onthejob training
• Paid time off
• Retirement plan
• Vision insurance

• 8 hour shift
• Holidays
• Morning shift
• Night shift
• Rotating shift
• Rotating weekends
• Weekends as needed