Front Desk Manager - Austin, United States - PRINCE ORGANIZATION

Description

To be considered for this position, you must have previous experience with Hilton or IHG.


Scope:

Manages various hotel's overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.

Primary Responsibilities:

Manages all sources of revenue including the rooms, housekeeping, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.

Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions.

Orders supplies and equipment as needed and in accordance to company procedures.
Ensures staff received proper training for each position, including safety training and standard operating procedures.
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Ensures bank deposits are made daily, including weekends and holidays.
Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.

Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.

Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.

Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Note:
Other duties as assigned by supervisor, management or ownership


Pay:
$ $24.00 per hour


Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (preferred)

Experience:

• Hotel management: 1 year (preferred)
• Hospitality: 1 year (preferred)

Work Location:
In person