Utility System Support Analyst - Sunrise, United States - City of Sunrise, FL

Description

NATURE OF WORK

This classification involves technical work in computerized utility billing systems support, quality control, procedures development, reporting, systems implementation, and training.

Incumbents in this classification are responsible for planning and implementation of systems and systems training.

Incumbents exercise significant responsibility as the reviewing authority for appropriateness of billing procedures for water, natural gas, and solid waste customers.

Emphasis in the work is on the development and implementation of reports, controls, procedures and systems which will ensure the quality of billing operations.

Incumbents also act as liaison between the City and its utility software vendor during implementation of billing system changes, upgrades and data conversions.

Incumbents exercise considerable independent professional judgment in solving problems, and are called on to develop and design new and revised procedures or systems as the need demands.

Supervision is received from a professional or administrative superior who reviews management reports, records and utility billing work for attainment of desired quality of results, adherence to professional accounting standards and program effectiveness.

Completed work is also subject to periodic internal or external audit.

Examples of Duties


ESSENTIAL JOB FUNCTIONS

• Communicates directly with utility billing software vendor to resolve problems, implement system changes and programming, coordinate program and data conversions, and plan future changes
• Analyzes billing and bill calculation problems, and identifies causes or problems; advises superiors and adequacy of controls and solutions to complex administrative, accounting or technical problems; works with software vendors and City staff to resolve billing and control problems
• Studies, develops, refines and recommends new or revised billing and utility accounting procedures; examines billing and accounting problems and recommends revisions in forms, account information, procedures, and reporting to improve productivity accuracy and clarity
• Reviews existing utility billing applications and reports to determine value, use, and necessary revisions; initiates, develops and prepares additional reporting required to ensure that proper controls and professional accounting standards are adhered to in all utility billing functions
• Assists Finance Department accountants in balancing, explaining, and reporting utility billing work and information; assists in researching and resolving complex and unusual problems
• Plans and implements new software modules relating to utilities
• Trains employees in new and existing computerized systems
• Performs related work as required

Requirements


EDUCATION

• Bachelor's Degree from an accredited college or university in Computer Science, Accounting, Finance or other related business discipline
• PROOF OF THE HIGHEST LEVEL OF COMPLETED
  EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

EXPERIENCE AND TRAINING

• Three (3) years professional paid experience in troubleshooting and operation of enterprise (utility) billing systems
• Extensive experience and proficiency with various computer applications and software, including reporting functions
• Proven experience with Tyler Munis a plus

PHYSICAL REQUIREMENT

Work Environment:

• Work is performed primarily in a standard office environment and data center rooms and closets with some travel to different sites; incumbents may be required to work extended hours including but not limited to evenings, weekends and holidays.

Sensory:

• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through personal contact, the use of the telephone and/or other City-issued technology devices.

Physical:

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach and twist under desks and around furniture; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 50 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Occasional climbing on ladder or stool to reach or mount equipment.

Supplemental Information

KNOWLEDGE, SKILLS AND ABILITIES

• Considerable knowledge of computer billing systems, operating activities and fiscal programs of the utility billing operations
• Knowledge of management principles and supervisory practices and procedures
• Knowledge of office methods and procedures and familiarity with the use of computers and standard office equipment
• Ability to troubleshoot and analyze the effectiveness of computerized utility billing applications, and design, propose, coordinate and implement necessary changes
• Ability to plan, coordinate, implement and evaluate system changes and conversions relating to computerized utility billing applications
• Ability to manage a large quantity of diverse and highly complex utility billing, computer system, and financial analysis projects simultaneously and work each to its appropriate conclusion
• Ability to analyze complex accounting processes and problems and make effective recommendations to improve operations and resolve problems
• Ability to understand and interpret complex governmental procedures and regulations related to utility billing requirements
• Ability to communicate effectively, both verbally and in writing
• Ability to perform detailed work involving written and numerical data
• Ability to participate effectively in the formulation of departmental policies and procedures
• Ability to establish and maintain effective working relationships with supervisors, other employees and City officials
• Proven experience with Tyler Munis a plus

BENEFITS PACKAGE SUMMARY
SUPERVISORY/PROFESSIONAL

HIRED ON OR AFTER 10/1/18

The description of benefits for which, an employee may be eligible have been generally summarized in this information sheet for your convenience; however, you must refer to all applicable City ordinances, collective bargaining agreements and/or plan documents for specific terms and conditions.

These benefits may be affected by future changes in policy, collective bargaining, City ordinances and/or legislative actions. The City reserves the right to increase, modify, decrease or eliminate benefits at any time.

No benefit is created or maintained simply based on this document, and its contents do not give rise to any contractual rights related to continuing employment or receipt of benefits between the City of Sunrise and its employees.

The information contained herein supersedes any prior benefit sheet(s).

The City of Sunrise is an economic powerhouse in western Broward County encompassing more than 18 square miles.

As the host of Sawgrass International Corporate Park - the largest business park in South Florida - Sunrise has its own flourishing job market and currently employs approximately 1,100 employees and numbers continue to rise.

The City takes a very active role in business development, recruitment and prides itself on creating job opportunities for its residents.

There are very few communities of similar size that welcome the tens of millions of visitors that we do here in Sunrise, or that can boast the magnitude of regional assets found in our City.

Our City shines and we understand in order to shine brighter; we must continue to recognize our employees as one of our most valuable assets.

The City of Sunrise takes great pride in recruiting future employees and developing and retaining current ones by offering our comprehensive compensation and benefits package throughout an employee's career.

5% Supplemental Pay:
Supervisory/Professional employees shall receive a five percent (5%) supplemental pay calculated on the employee's base rate of pay.


City-Paid Medical Benefits:

• Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.
• Life Insurance: $50,000
• Accidental Death & Dismemberment (AD&D): $50,000
• Eye Care Reimbursement - Up to $250 every two (2) fiscal years (Employee only)
• EKG/Stress Test - Up to $150 reimbursement per fiscal year (Employee only)
• Physical Examination - Up to $250 reimbursement per fiscal year (Employee only)
• Employee Assistance Program (EAP) through Cigna Behavioral

Retirement:

• Employee Contribution = 8%
• Vesting = 10 Years
• Average Final Compensation (AFC) = 2.5% of pensionable earnings for each year of creditable service
• Maximum Benefit = 80% of AFC, not to exceed $80,000.
• Normal Retirement = Age 62 and ten (10) years of creditable service.
• Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age.
• 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement.
• Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum.
• DROP Interest Rate = 4%, compounded annually.

Longevity:
Based on successful completion of full-time, continuous service with the City, employee shall receive the following:

Years of Creditable Service Longevity Benefit*10 Years 2.5%

15 Years 2.5%

20 Years 5.0%

• Longevity Benefit calculated on employee's base rate of pay

Paid Holidays:

Employees receive the following City-paid holidays:

• New Year's Day
• Veterans' Day
• Martin Luther King Day
• Thanksgiving Day
• Memorial Day
• Friday after Thanksgiving
• 4th of July, Independence Day
• Christmas Day
• Labor Day

Annual Leave:
Annual leave may be taken as earned. Maximum accumulation each fiscal year is 360 hours.

At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay.

Annual leave is accrued based on continuous, full-time service with the City, as follows:

Completed Months of Service Total Hours/Days Accrued Annually

Up to and including first 60 months 128 hours/16 Days

Greater than 60 months through 120 months 168 hours/21 Days

Greater than 120 months through 204 months 208 hours/26 Days

Greater than 204 months 248 hours/31 Days


Annual Leave Cash Out:

Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays:

Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year.

Floating holidays shall not carry over to the next fiscal year.


Perfect Attendance:

For every six (6) months period (April - September 30) and (October - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited.

Employees who qualify for a consecutive Perfect Attendance benefit shall receive (14) hours of annual leave credited for each consecutive earning period.

Sick Leave:

Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and maximum accrual of 1,440 hours.

Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty- five percent (25%) of the employee's current rate of pay at time of resignation.

Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.

Sick Leave Conversion:

After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty- eight (48) hours) of accrued sick leave into annual leave.

Conversions are subject to the following:

A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement Leave:

Qualifying City-paid Bereavement Leave as follows:

• In State = Up to 3 Days
• Out of State = Up to 5 Days

Tuition Reimbursement:

After (2) two years of continuous full-time employment:

• 100% reimbursement for a grade of A or B
• 50% reimbursement for a grade of C

* $500 books/lab reimbursement per semester


Credit Union:
We Florida Financial Bank & Credit Union NW 44th Street, Sunrise, FL 33351

Optional Voluntary Benefits (paid by the employee):

• Single or Family Dental Insurance
• Single or Family Vision Insurance
• Accident Advantage
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Long Term Disability Insurance
• Long Term Care Insurance
• Short Term Disability Insurance
• Critical Care Protection
• Cancer Protection Assurance
• Mission Square Retirement Programs

o 457 Deferred Compensation Plan

o 401(a)

Governmental Purchase Plan:
Newly hired

01

Do you have proof that you obtained a Bachelor's Degree from an accredited college or university in Computer Science, Accounting, Finance or related business discipline? Proof of highest level of completed education must be submitted with application.

• Yes
• No

02

Do you have three (3) years professional paid experience in troubleshooting and operation of enterprise (utility) billing systems?

• YES
• NO

03

Do you have extensive experience and proficiency with various computer applications and software, including reporting functions?

• YES
• NO

04

Do you have proven experience with Tyler Munis?

• YES
• NO

05

Please describe your experience and the duties you have performed within a utility billing system:

Required Question

Agency City of Sunrise

Address 10770 W. Oakland Park Blvd.

Sunrise, Florida, 33351

Phone

Website